360 upgrade not recording

Question

Hi, I upgraded to Virgin TV 360 on my TiVo box recently.

When I try to record TV I am getting a message saying “can’t record this, please try again later”

Switched off at wall and tried again but same message.

It accepts if you select ‘record series’ but when you go in later it has a small red circle with an exclamation mark beside the recording which has failed.

Anyone help with this issue please ?

regards

Jim

roy247 · Answer

Just to rule out a possible hard drive problem can you still pause and rewind live TV.

If that works I would try experimenting with the Advanced recording options to see if that make any difference, I had a problem with a series link that stopped working after the 5.15 update it was set using the New Only option I had to reset it using the From this episode option.

jim_59 · Answer

Hi, thanks for the quick reply. No, I can’t pause or rewind live TV. Error message Says Channel Failed CS2000 We’re currently unable to show this channel. Even though the channel is on and playing.

jim_59 · Answer

Also the hard drive is showing as full and there’s only two programmmes recorded on it&nbsp;

roy247 · Answer

Sounds like a faulty hard drive/box. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's. (Good luck with the phone call).You could try a factory reset if you haven't already tried that, go to Settings &gt; System &gt; Factory Reset&nbsp;It's only a partial system reset and not a complete factory reset. You are given 2 options,&nbsp;Keep RecordingsFormat Disk&nbsp;Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.&nbsp;If the keep recordings option doesn't help and I am not convinced it will for you try the format option, sounds like you haven't got anything to lose.&nbsp;

jim_59 · Answer

Thanks again for your time and assistance Roy.I’ll leave things over the weekend and see if someone from the forum team picks this up. Fingers crossed.

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