360 not recording
360 Does Not Record
I have just upgraded V6 box to 360. I have tried to record and it says "Virgin TV1 is offline". I do not know what this means. I have read other posts on this site and it refers to 'main box' and 'mini' showing images of both. The 360 box supplied to me is very small and seems to be the same as the mini box in the image, which is stated as being unable to record. I still have the V6 box, which I had to 'convert' using the second supplied remote. What am I supposed to do with the V6 box? Have I been supplied with the wrong 360 box?
Hi Alpal,
Thanks for your post and welcome back to our community.
We're sorry to hear you're unable to record on the 360 box.
Has the advise from the community here resolved this?
If not, please try restarting your TV box and WiFi hub. Ensure all cables, including the power and HDMI cables, are securely connected.
Please pop back to us when you can.