Forum Discussion

Alpal's avatar
Alpal
Settling in
3 days ago

360 not recording

360 Does Not Record
I have just upgraded V6 box to 360. I have tried to record and it says "Virgin TV1 is offline". I do not know what this means. I have read other posts on this site and it refers to 'main box' and 'mini' showing images of both. The 360 box supplied to me is very small and seems to be the same as the mini box in the image, which is stated as being unable to record. I still have the V6 box, which I had to 'convert' using the second supplied remote. What am I supposed to do with the V6 box? Have I been supplied with the wrong 360 box?
 

4 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    3 days ago

    In TV360-land, boxes are either "master" ones with a hard drive and recording facility, or "mini" ones that can view live TV but rely on the master box for recording facilities.

    The master needs to be in "active start" or "fast start" in order that recordings can be scheduled on it, from the mini-box.

  • Alpal's avatar
    Alpal
    Settling in
    3 days ago

    How do I know if the box I've been supplied is a main box? Is the V6 box now totally redundant?

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    3 days ago

    You need to migrate the V6 to 360, then the 360 mini will be able to work with the 360.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    3 days ago
    Alpal wrote:

    I still have the V6 box, which I had to 'convert' using the second supplied remote. What am I supposed to do with the V6 box? Have I been supplied with the wrong 360 box?

    So, the old V6 box is now a 360 master box with a hard disk. So all recordings will be made on this whether you set them from the mini box or the master. Ensure the master box is set to "active start" or "fast start" in the power settings. If it is then it is likely you have an account problem with your 2 boxes not being linked at the server end.