Still waiting for App to install
Followed all the instructions to start/download app. Nothing has happened. Been nearly two weeks since new remote arrived. Have followed all the instructions everyday.
Forum Discussion
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If your box hasn't received the update to 360 app and it's been longer than 7 days since you received the remote control then it sounds like the update process wasn't fully activated. You can either give Virgin a call on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
- Deepak_S
Forum Team
Hi Wiltshire10,
Thank you for bringing this issue to our attention! It seems you are waiting for an update for your 360 box but this has not yet happened. Please look out for a private message so we can pass security🙂
