Reverting to Virgin360 from Unwanted Stream Box
Hi All, I recently negotiated a new Virgin contract and asked for a second box for another room. I was told I would receive two new boxes but not the details of what they could/couldn't do or even that they were a different type of box. Unfortunately, my family uses recording and pausing often and I prefer to use an ethernet connection in the main room. I raised this with Virgin and multiple customer service agents have said that is impossible to revert back which I find very strange. I cancelled my contract within 14 days and have been contacted by retentions but no one is able to give me what I want which is just to have my box back working as before. Has anyone had a similar experience or know if this is definitely the case? I know Sky has also moved to streaming so I'm considering EE TV options at the moment. My area IS covered for Virgin 360 and I have checked the coverage maps but I don't why they are so adamant about something which shouldn't be difficult. Regards, Malachi327Views0likes9CommentsIs multi room still a thing?
I already have a existing vm account and have a tv box with it, I wanted to add a stream box to my account which I tried through the web chat last Monday 1/12/25 told it was no problem I would be charged £10 extra per month for the subscription and delivery would be 3-5 days. Went back on webchat tonight 9/12/25 to be to check where my package was to be told it’s not possible to add a stream box to an account so my question is this. Can I have a stream box or not? Can one hand tell the other what’s happening? I just want to watch football when Eastenders is on241Views0likes10CommentsError Code: 1000-60
My small TiVo box is stuck in a loop displaying this code. I have tried resetting it and holding the button etc but the button isn’t working anymore. Has anyone got any idea what I could try? I have reset the internet once and allowed it to boot up before plugging it in but even that didn’t work. My internet is working fine many thanks90Views0likes1Comment
Stream upgrade
I currently have three TV360 boxes and spoke to customer service today enquiring about upgrading to stream. They advised me that an activation fee of £35 (self install) would apply and I could only have two stream boxes and would need to keep one TV360 box as the master. Is this correct? I was under the impression I could have up to six stream boxes. I have not heard of the rule that it’s required to keep one TV360 box as the main/master box.275Views0likes6CommentsUnable to add tnt sports subscription
Hi all, Has anyone had issues adding subscriptions to a flex stream box after renewing a contract, I tried adding Tnt sports but get error Ts2/1/2/err_400/302/400 on the box and it doesn't add either via their website. Tried their chat help and they just raised a complaint for me when I was justvafter a fix, havent heard anything for a week now and just wanted it fixing not a complaint raising. Spotted some older posts that mentioned up to a month for a fix if anyone can help fix this issue?233Views0likes6Comments
Is the a limit on number of stream boxes & can you request more?
Hi, hoping this is correct section of the forum. I've currently got 4 'boxes' - 3x v6 boxes with 360 system (in a recent upgrade virgin left the v6 boxes in but installed 360 software) and 1x Stream box. Im wondering if its possible to request of VM to change one of the V6 boxes to a Stream? (So id have 2x V6 and 2x Stream). Being honest, main reason is recent refurb of daughters bedroom means the v6 doesn't really have anywhere to go and a smaller box would be great. I'd have thought VM wouldn't have an issue giving me what is basically a downgrade (Stream can't record etc) but a bit googling doesn't seem to bring anything up.139Views0likes5Comments
