Stream upgrade
I currently have three TV360 boxes and spoke to customer service today enquiring about upgrading to stream. They advised me that an activation fee of £35 (self install) would apply and I could only have two stream boxes and would need to keep one TV360 box as the master. Is this correct? I was under the impression I could have up to six stream boxes. I have not heard of the rule that it’s required to keep one TV360 box as the main/master box.
Stream box turning off
hi, my stream box keeps turning off and the issue is getting worse, especially when using Netflix and live TV. I receive a message on my TV that the box is off as no connection identified, despite it still showing a white light on the box itself but I have to reboot the whole box a couple of times to get it working again. anyone else had this issue? Do I need a replacement box?TV Upgrade
I have been trying to upgrade my Virgin package by taking advantage of an offer in My Virgin media online account: Mega TV for £14 and Sky and TNT Sports for £39 on a stream box. I plan to add multi-room at a later date. However, the next day I received an email asking me to call the contact Center in order for them to process the order. Upon calling the call centre (Overseas) I was told a myriad of things one agent said that they can't process this order as its online only, another said they would have to charge me £50. At this point, I had already been provided with a contract information sheet stating my new monthly cost. Another agent said they could do the same package but for £150 a month. One agent in retentions was able to set it up and said that he would ask a back office team look into it. I was assured the box would be on next-day delivery. The next day, the box still has not been sent by Virgin Media. Virgin state the box is out for delivery and will arrive within 2 hours. Yodel says they have not received it. One member of staff hung up the phone on me, staff in the local shop were beyond unhelpful (Claiming no access to systems). Edit To add one manager at Virgin Media kept getting most of the details of my complaint wrong.Stream power adapter missing
I've had a Stream box sitting unused since I set up my broadband (as I had no need for it). I've just tried to install it finally this morning and found there's no power adapter in the box. Is there a way to request a new power adapter by itself? I've tied the Virgin help chatbot doesn't seem to be able to answer any questions about equipment or even seem to know that Stream exists. Thanks2nd Stream Box for Flex TV customer
Apologies if this has been asked before, I've been getting conflicting information and looking to find out the right answer once and for all. 2 things: I'm currently a Flex customer. I've been trying for the next part of 18 months to get a 2nd stream box but I'm told it is not possible. I need to wait until my contract ends. There is no way to add a 2nd stream box for Flex customers. Is this definitely the case? When I go to the My Virgin Media app and then upgrade I have an option to choose Sky Sports for £18 per month for 18 months and TNT sports for £10 per month for 18 months. I have chosen these a couple of times now and get a new contract through email but nothing actually happens and I'm still charged the same Flex price of £38.74 for Sky Sports and £18 for TNT. Seems like other have the same issue so feels like it's just a phantom offer that doesn't actually exist. Can anyone confirm if this is the case? Flex was great when I first signed up but doesn't feel like the support or knowledge is there with staff for this product as I constantly get told conflicting information.
