Intermittent internet connectivity - FTTP Hub 5
I am writing to seek assistance with intermittent internet connectivity issues since recently switching to Virgin Media on a 2 Gb fiber plan. While generally the performance meets the expected speed and latency on speed tests, I experience frequent delays of 5-10 seconds in loading web pages. Additionally, voice and video calls suffer from inconsistent quality and I often have to hot spot off my phone to resolve, I work from home and its very meeting heavy and 2 out of 5 meetings I have issues. The issues persist on both wireless (even in close proximity to the Hub 5) and wired connections. I have also tried using my own wireless router with the Hub 5's Wi-Fi disabled, but the problem remains. An engineer recently visited after a two-day service outage/issue (caused by a local area/exchange issue). During the visit everything appeared ok, but the engineer noted a kink in the external fiber installation but stated it was not causing any issues but could need replacing in the future. I am wondering if this kink in the fiber could be responsible for the intermittent connectivity problems. Are there other potential causes or troubleshooting steps I should consider to identify the source of the issue? Any assistance would be greatly appreciated, I've only been a customer for 20 days but considering terminating contract and going back to FTTC service from a different provider.Another vote for media mode on Hub 5x
I am new customer, still in cooling off period. FTTP with Hub5x, first time on FTTP. For the last 6+ years and 3 ISPs I have run my home network through my own router and DNS (Pi-Hole), IPS modems put in the modem mode. Now I can't, and I can't even disable wifi completely on Hub 5x. It did not cross my mind before I ordered Virgin that it would not be possible to do this. It is ridiculous as there is no technical reason not to let customers choose modem mode or use their own custom DNS. I chatted with customer service and my repeated questions about justification for this decision were ignored. So if anyone in the company is reading this, please do something about it. PS I have tried various options suggested on the web and these forums, but nothing works. I will try to set it up with double NAT but if it doesn't work, I will cancel.Virgin media boradband available next door but not connected to new property
Hi, I am planning to move to new house by mid march 2025. It's a new build house but there are no vergin media broadband cable connected to the property. I have enquired to near by houses even the next door has virgin media broadband which means virgin is servicing that area and the new property just need to be connected. With this regard I spoke to the developer/builder as well and they informed me that they have ducts and other things ready for virgin to provide connection inside the new house, so accordingly I called your move team but looks like they are telling that the area is not serviceable which is far from the reality. Being a customer of virgin media for last couple of years I could like to continue to have same service in the new property as well. Hence seeking out help here if anyone from virgin could help me here would be great
xgs-pon with own router...
Well... Wish I was advised of this during signup. Now cancelled BT which I was happily using (albeit without symmetrical 1Gbps upload), constant 0-8ms ping on games such as Fortnite or to Cloudflare DNS/Adguard DNS and a stable speed over to the "upgrade"..... Can't use my own router reliably, double-NAT, no modem mode (could use PPPoE auth with BT and Sky[Sky needs DHCP Option 61 enabled]), consistent 5-8% packet loss to GeforceNOW (plus the extra 6-10ms latency...), fluctuating download/upload speeds mainly affecting the upload (burst: 700Mbps then drops steadily until the end of the test sometimes as low as 300Mbps). BT had a speed guarantee of 700Mbps, what is it here? Is there any chance of using my own router without their router also being in "router" mode? I've tried everything I can think of to try and get it working and now I refuse to spend anymore time on it when the whole network was fine prior to moving to Virgin xgs-pon. The whole product seems rushed through the door so as to not lose out with new customer take up in new areas... When is this going to change? If it isn't in the next month can I still cancel or what because this is the worst FTTP implementation I've used....?Installation on 16th. How will they get to where it's needed?
Hi all, I live in an area that's just gone live with Nexfibre's network after the dig work was done back in March and I'm due to have Virgin installed on the 16th. My question is, how will they get the fibre to where I need it? It's a 60s built mid terraced house in a new town. It's of the radburn layout meaning the living areas are at the back of the house. The large window on the right is my kitchen and you can just about make out the Toby box in front if the bins which has two feeds, one for me and one for a neighbour. Ideally, I need the service installing in my living room as that large window above the bins is where my kitchen sink is. The living room is actually the small slit window to the left. The window is on the stairs with the living room behind it and ideally, I want the kit installing to the far rear corner of the living room which is where my TV, existing network stuff (including Openreach master socket) is located. Just under the streetlight is the edge of my house on that side and that's where the existing phone cable comes in, underground. There isn't an access point on the outside so I know a hole will need drilling. The metal panel under the streetlight is for the light itself and the little letterbox thing to the side of it is an old electricity meter spyhole for reading the meter. The electric meter is behind it, albeit in a small cupboard. As you can see, the toby is about a yard or so from my wall. I don't have any private area to the front of my house. Step out the door and you're in a public courtyard. Thoughts?Make home FTTP Ready?
I am in Cambridge and my current broadband and phone connection is by a figure-of-8 cable with separate coax and telephone wires. These enter next to the front door and are connected to an equipment cupboard on the first floor where the Hub and phone socket are located. Work is planned to upgrade my electrical system to 100A fuse and a new Consumer Unit which will require passing through the front wall. This might be an ideal opportunity to make my home FTTP Ready. Is there anything that I could specify to make the process easier once FTTP becomes available? What would be required to connect the Virgin Media Box which would be attached to the outside of the house to the location of the existing hub?HUB 5x - GSX-PON FTTP - Extermely spikey latency
Hi All, So I've been on the new GSX-PON FTTP (Fibre to the Premises) connection since October. The first month and a bit was fine with no issues however since at least November I have had issues with latency spikes noticeable when gaming. I set up a Broadband Quality monitor and have also been running various latency tests and it seems that my broadband consistently had a pattern of peaking to very high latency and also when in use and gaming more of these latency spikes occur. I'm not talking spikes to like 60ms, I am seeing spikes up to well over 500ms. On the tests I run the latency on download is fine however on upload most of the time it will see an average of around 150-350ms latency. On the rare occasions, I do see this stay around 20-40ms on tests but I'd say 90% of my tests show over 200ms on upload latency. This seems to be down to bufferbloat however there is nothing I can try on my side to sort this out as the Hub 5x cannot yet be put into Modem mode so I can not buy and use my own router with some SQM to help stop bufferbloat. However, that is beyond the point as my old ADSL line never had these issues and there was no special SQM on that. I should not need to buy a router when this is not acceptable broadband that should not be having these issues. I've had an engineer out who replaced the Hub 5x and also cleaned my fiber cables inside and the one outside connecting into my house. The one on the pole has not been done yet although I am told by the engineer that a request for a new line to be sent from the pole to my house has been sent, this has only been up since October so I don't think this will solve the issue but we will see. Is there anyone else on the new GSX-PON network using a Hub 5x who can share their results on BQM and other tests so I can compare? I feel like Virgin Media's new network has an issue with the upload latency and I can see this being annoying for them to try and fix which they really need to do. Also for your info, I get the exact same results with the Wi-Fi turned off on the Hub and all my network devices disconnected from the hub. I still get the fluctuating results with 1 Laptop connected directly into the Hub with nothing else connected to the network at all. I've included examples below with also the rare good test I actually got to prove that it isnt just the test bloating the network as sometimes it has perfect upload latency but only 5% of the time I test it. If that. Broadband Quality Monitor Bufferbloat Test Cloudflare Test 1 Cloudflare Test 2 *This is what I get the majority of the time*Hub 5x using own router
Morning everyone. I’m trying to connect my Asus TUF-AX6000 router to my Hub 5x and i’m getting double NAT issues. Now i know that modem mode isn’t available yet but i’m wondering what is the best work around for the time being. Would anybody with better networking skills than myself be able to shine any light? Many Thanks.Hub5X XG-PON Questions
Hi everyone, New to Virginmedia and I have a 1Gbs FTTP install planned at the end of the month. My street was dug up by Virgin this year with green fibre cables installs and chat agent confirmed I will be supplied a 5X hub. Seems info on the 5X is still thin on the ground so I thought I'd ask a few questions. 1. As of September has anyone got modem mode to work on the 5X or are we still awaiting a firmware upgrade? 2. The WAN fibre port, does anyone know the spec of the patch cable used, is it single or multi-mode? 3. Is the fibre cable hardwired into the terminating box or could I buy a longer fibre patch lead if I ever wanted to re-position the router? 4. Given the 5X is full fibre (no coax / dociss) what are the average ping times people are seeing, is it sub 10mbs? Does anyone have any BQM's to share? 5. What has the general reliability and stability of the router been like? 6. Has anyone used the 10Gbs/2.5Gbs port to harness the full speed above 1Gbs? Thanks
