Virgin media boradband available next door but not connected to new property

Question

Hi,I am planning to move to new house by mid march 2025. It's a new build house but there are no vergin media broadband cable connected to the property. I have enquired to near by houses even the next door has virgin media broadband which means virgin is servicing that area and the new property just need to be connected. With this regard I spoke to the developer/builder as well and they informed me that they have ducts and other things ready for virgin to provide connection inside the new house, so accordingly I called your move team but looks like they are telling that the area is not serviceable which is far from the reality.Being a customer of virgin media for last couple of years I could like to continue to have same service in the new property as well. Hence seeking out help here if anyone from virgin could help me here would be great

goslow · Answer

Does the address of your new home appear on the Royal Mail address database yet?https://www.royalmail.com/find-a-postcodeIf not, that might be an initial obstacle to overcome.

meetrituraj · Answer

Thanks for your response... I checked and the address exist in royal mail. there are two existing properties on the left and right side of this new property, both of them have virgin media broadband cable connected. It feels like a virgin engineer need to just connect the new property

goslow · Answer

Next check if your new address appears on VM's own postcode checker. Sometimes VM's database needs updating to match the RM version

https://www.virginmedia.com/broadband/postcode-checker

Sometimes there are technical reasons why you might not be able to get a connection. Sometimes VM may not be willing/able to expand any more connections in a particular area.

A VM person should get to your topic and reply here within a few days. They might offer help or they might tell you to call the sales number 0800 183 1234 and request a spotter to assess the new build site. Whether VM decides to send anyone out to take a look seems to be a bit random.

meetrituraj · Answer

According to https://www.virginmedia.com/broadband/postcode-checker the new address exist. I see this message "We're so pleased to hear you'd like Virgin Media. Whilst we're busy expanding our network, it looks like we're currently unavailable at xxxxxxxxxxx address but we can keep you posted!"

Note: Hiding the address because it is a public forum.

ozsat · Answer

I wonder if the cabinet is full

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Virgin media boradband available next door but not connected to new property

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