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Samra1's avatar
Samra1
Joining in
3 days ago

XGS-PON FTTP Installation Issues

Hi, has anyone else who’s recently had XGS-PON FTTP installed experienced problems with the Hub 5x failing to obtain an IP address from Virgin Media’s network?

My install and activation was scheduled for the 8th, but I’ve had no broadband connectivity for the last two days. An engineer came out today and attempted to escalate the issue to Virgin Media’s XGS-PON technical team.

We’re the first household in my area to switch to Virgin Media. It’s a nexfibre build location where VM are the only FTTP provider. The engineer suspects that either being one of the first customers in the area, or being the only connection on the underground distribution unit, might be contributing to the issue.

VM are currently investigating and have asked me to wait another 48 hours. Has anyone else run into something similar with their installation?

p.s I had a look on the routers information page, it shows that the IPv4 lease time it obtains upon booting is set to one hour in the past, I wonder if this has anything to do with the issue.  

failed
FTTP
Full Fibre
hub 5x
install
nexfibre
XGS
XGS-PON
xgspon

2 Replies

  • Samra1's avatar
    Samra1
    Joining in
    3 days ago

    I have a small update. I had broadband service for a couple of minutes, so I assume that VM must be working on my conneciton. I rebooted the router to check if it was fully fixed, only to lose connection again. It looks like the hub is constantly trying to reconnect to VM's network. Hopefully this means that the issue is closer to being resolved.

     

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      6 hours ago

      Hi Samra1,

      Welcome to our forums, and sorry to hear you are having issues with your XGN-PON installation. We can understand the frustration caused, and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,