Unable to cancel Disney+
Hi - can someone please help. My virgin media Disney+ free trial is coming to an end at the end of the month and I want to cancel before I start getting charged. I can't do this via Disney but when I try via my virgin media account (my account >>> entertainment services >>>click on manage disney+) the page flicks to manage disney+ for a fraction of a second before flipping back - I can just about see a sentence about cancelling pop up before the page flips back to entertainment services. Is there another way? Can someone do this for me? Or fix the glitch?Error code 36 and tv restarts
Hi there, I have noticed lately that when I open Apple tv or Disney plus or Amazon prime video, as soon as I click on a tv show or movie on any of these apps, my tv restarts and a message with error code 36 appears. The interesting part is that it only happens in my main living room with my main virgin media tv box. In the bedroom it works perfectly fine. The tv in the living room is a 2017 Sony Bravia, in our bedroom it is a 2020 or 2021 LG. In the living room we also have a PS5 and when I turn HDR on my tv keeps restarting every 5 seconds. So i thought it’s the cable, I ordered the best Hdmi cable which supports all the latest technology, but no change. And I think it’s only happening since I upgraded to 360 but at the beginning I can’t remember happening. Netflix works fine. It’s very frustrating that I am unable to watch Apply tv, Disney plus, Amazon prime video through my virgin media tv box on my big tv in the living room. Can anyone help please? Thank you.
Disney+ on the Newly converted 360
I converted my V6 to 360 yesterday without any problems. I setup all the apps I can with the exception of Disney+. I have an existing Disney+ account, and all the instructions say I can simply log on to the app and it will work. Well, it doesn't. I am able to log on successfully, but it the screen says I do not have a subscription, go to Virgin and get a subscription. I have logged out of all my other Disney+ devices in case there was a number limit, but it still wont recognise that I have a subscription. I have accessed my Disney+ threw my phone, so I do have a subscription. I do not want my Disney account adding to my virginmedia account. So, why is it not working?Error code 36 Disney plus. VM Stream
Please help. Disney+ error code 36 I'm getting error code 36. We cannot play this video. The error only happens when I try to play something from the Disney+ suggestion bar on the home page. When I try to play something from within the app directly everything plays without a problem. The error only happens when trying to play something from the home page. I've rebooted the stream box Signed out and back into the Disney+ app. I've tried multiple HDMI Cables. Everything from the cheapest to the latest hdmi 2.1 certified cables.. Firmware ver 5.0.7 The error only occurs on the stream box. All other devices with Disney+ app on play perfectly.
