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daznflo's avatar
daznflo
On our wavelength
2 years ago

Error code 36 Disney plus. VM Stream

Please help.

Disney+ error code 36

I'm getting error code 36. We cannot play this video.

The error only happens when I try to play something from the Disney+ suggestion bar on the home page.

When I try to play something from within the app directly everything plays without a problem. 

The error only happens when trying to play something from the home page.

I've rebooted the stream box

Signed out and back into the Disney+ app.

  • I've tried multiple HDMI Cables. Everything from the cheapest to the latest hdmi 2.1 certified cables..
  • Firmware ver 5.0.7
  • The error only occurs on the stream box. All other devices with Disney+ app on play perfectly. 
Disney+
Error code 36

8 Replies

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  • daznflo's avatar
    daznflo
    On our wavelength
    2 years ago

    Is there an admin or expert here who could forward or raise this with tech support please 🙏 

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)
      2 years ago

      Hi daznflo,
      Thank you for your post and sorry you have been having issues with your stream and Disney +. The code is a Disney + error code, which is when you are trying to watch a video not available to you due to issue rights, you can find out more here. Or does this happen on any program you are trying to watch? 
      Thanks,
      Zoie

      • daznflo's avatar
        daznflo
        On our wavelength
        2 years ago

        Hi.

        Sorry for late response. 

        It only happens with the Disney plus app and then ONLY WHEN LAUNCHED FROM THE VM STREAMS HOME PAGE VIA THE DISNEY PLUS SUGGESTION LINE. EVERYTHING PLAYS PERFECTLY WITHOUT ERRORS WHEN PLAYED DIRECTLY FROM WITHIN THE DISNEY APP.