Disney plus error code 73
So I am a little annoyed
after returning home on Saturday with my autistic child I went to use the Disney plus app on his tv to be greeted with error code 73 contact Disney plus.
i then spent the best part of an hour going through all there checks including checking for VPN checking our IP address deleting and reinstalling apps using every tech device known to man to try and log into there site and as long as we were connected to the WiFi we couldn’t do anything.
the strangest thing is when we used our mobile data from phones or a hot spot it worked perfectly fine.
i have spent the best part of 4 hours on the phone to Virgins tech support which is a joke they have blamed everyone including Disney plus (and to call them back even though it works when not connected to virgin) and an outage in my area that isn’t happening.
obviously virgin have messed around with a setting somewhere as I have never had an issue accessing Disney plus in the 3 years of subscribing
Having spoken to Disney plus support again last night they have now admitted that there is a problem their end with recognising some IP addresses in "Europe" and that they are working on it. So frustrating that they have had me rebooting and resetting my devices and internet and had me contacting virgin to finally admit that it's a problem their end. 😡