Constant problems, zero solutions.
So I've had intermittent problems over time. RCS Partial Service, Sync Timing, No Ranging Response. I know this is a problem with the box outside. How do I know? They've replaced the hub, the cabling in and out of my home, and rebooted everything so many times I just say I have at this point. The issue isn't my hub, it isn't the connections, it isn't the damn wifi as it's hard wired, it isn't the devices, it's outside. The box. Can someone tell me exactly how to get this issue raised to the right people, who will actually fix it, and not have to sit through 10-20 minutes of the most boring, mundane copy/paste directions and days waiting for another engineer to change nothing?Contract Information Sheet Price Different from Final Contract Price
Hello, Back in May we ordered broadband with Virgin Media at a monthly cost of 28.99 (M350 Broadband), to start in June - this is stated in our "Virgin Media Contract Information Sheet", which was attached in an e-mail titled "Virgin Media Order Documents". Given the price was as expected, when a new e-mail arrived 2 hours later that same day with the final contract (titled "Your Virgin Media Contract"), we didn't pay it as much mind, but it turns out it states that our contract is that of 66 a month. We have noticed this now that the normal monthly billings have begun. How is this possible? The only reason we went ahead with an 18 month contract with Virgin was that we considered 28.99 a fair price, and that is what we ordered and agreed to. We never agreed to 66 a month. This same issue seems to have been reported in past threads: Contract price different from the pre-contract documents I agreed to | Virgin Media Community - 5639131 We are now trying to get hold of customer service to no avail and are turning to this platform for assistance, please help us solve this. Thank you.section 21 notice, £280 disconnection fee
Hi, I have been served with a section 21 and, having just chatted with a web messaging agent, been told that I will need to pay £280 in early disconnection fees. This seems deeply unfair as I do not want to move but are being legally obliged to do so against my will. I would love to move into a new place and take the account with me but due to recent events and the cost of living crisis, I am now forced to move in with family who already have their own broadband set up. I have seen that others may have been helped by VM agents on this service. PLEASE HELP!New order, no confirmation email
Yesterday I made an order regarding broadband and while I received an information email, it was not the confirmation email. Therefore, I don't have access to the account number and I can't fully unlock my account and I have no confirmation email about my purchase. Therefore, I don't know if the order is processing or not. I tried contacting the chat but it's a useless robot/AI and the webpage to make a form gives me a blank space. I have also checked the junk/spam folder and nothing. I had Virgin in my previous apartment and had no issues with the broadband, but what a way to start the new contract, seriously. Please help me with this. [Mod - title edited for clarity]
Virgin media full outage & compensation
Firstly, the outage is still ongoing All internet & TV were lost at around 9:40pm on Saturday night. It is now Monday 1:30pm & still no internet etc. Have had text stating it is expected to be fixed TOMORROW by ~1:00pm, so that'll be a total of ~64hrs without internet or TV, can't even watch any recordings I have registered loss of service, so I guess by 9:40pm tonight I would expect this would count the start of compensation EXCEPT I've re-read the automatic compensation page online g it seems the fact that compensation is apparently if you have loss for 2 WORKING days Is this right ?, surely compensation should be if loss for 2days regardless of whether work days or weekends. People work from home probably over the weekends, so loss of internet over weekends should be compensated .. shouldn't they ???Hub 5 on its way out
I started a discussion about my Hub5 giving me trouble around 4 months back. I had an engineer come to my house who was very helpful and understanding of the issue. He said the power supply felt a little loose in the slot of the hub so gave me a new power supply and off he went. It was fine for a week and it started happening again. My hub basically turns itself off completely unresponsive and if I as much as pick up the hub the power light fires back up basically telling me that there's a dodgy connection somewhere. I have also experienced a loss of connection followed by a loud high pitched squeal from the hub then the lights shut off. It's clear to me this hub needs replacing if I can please have another engineer come out and replace it.N8 - North London - Full broadband outage 11 days and counting
Just received yet another VM text kicking the can down the road another 3 days, to July 4th. But thrilled to hear that "an engineer is on their way"! (for the 10th time). I have zero confidence that it will be fixed at this time. I have zero confidence in Virgin Media, at this point. Their handling of this is beyond dreadful; it's non-existent. Yes I have reached out and lodged a complaint, but the "resolution" that I received in response is an automated copy-and-paste travesty that simply repeats the nonsense in the text messages. In the 30ish years that I have had Internet to my home, this is the very first time experiencing an outage that has lasted more than a day, anywhere. I am in London, and there are internet lines strung everywhere. Why has no technician been rerouting the line to our property after the first 24 hours? Utterly pathetic. A shame, as the service was reliable until 12:30 on Jun 20th, when it went dead. I suspect that I am now experiencing the true face of Virgin Media... which is utterly awful. Is there anyone else in the Crouch End area experiencing the same outage?Need Help Returning Equipment
I recently left Virgin Media and they sent me a box to return their equipment in. This never arrived. I am now receiving emails saying they will fine me if I don't send it back. Is there a way to get them to resend the box or to request a new label for me to send it myself, I really do not want to pay a fine when it's not even my fault. Please Help