Blueyonder email, power of attorney
Wondering if there is anyone who can help me out - my dad has dementia and is locked out of his blueyonder email account and subsequently unable to access his virgin account. It's no longer in use but there are many payments linked to the email acct, as well as the virgin TV, Internet, etc. subscription. I know that blueyonder and Virgin are linked in some way but that's about as close as I've managed to get in untangling this mess and I've not managed to get ahold of anyone from Virgin to speak to about it. I have power of attorney but there don't seem to be any readily accessible resources on handling this. If anyone has any experience with this, advice, or even contacts I can speak to, I would appreciate any help :) this is hard to deal with and it's even harder to get big companies to pay attention to us little folk! Thank you for reading!
VM O2 account linking ...secondary email account
I understand the need for improved login security these days but this whole switchover to VMO2 accounts has been done without any consideration for customers - a blanket email announcement to all VM customers a month or so ago would've been nice. My issue is that I have a secondary (blueyonder) email address that I have now also linked to VMO2 (along with my primary address) but, before allowing me to login to webmail, it is requiring me to link that 2nd email to my main VM account (when it asks for account no., area ref & surname etc) I am concerned that if I now link the secondary address to my VM acc. it will swap/disconnect the existing (and working) link from my primary email address ..or will it just add it? Has anyone here successfully linked more than one VMO2 account to a single main VM acc? Also, this only seems to be an issue for logging into webmail in a browser - as Mail apps on iphone/ipad/Windows/Mac (with original IMAP settings) are still working. Am happy to NOT use webmail temporarily if VMO2 are planning to revert to a simpler login method - can a moderator please confirm what or if there are any plans for this? Thanks. T
Issue accessing email account.
Can't get access to my email. When I finally got through to an advisor on 150, he told me not to bother trying to log in because THERE IS A FAULT. But I've seen elsewhere on this forum, we are being advised to sign in in a new kind of way. Can an advisor who knows what they're talking about kindly clarify what we are supposed to do. Not that I have much confidence in their reply. If I have to go through the hell I had to go through last time, this time I really will be leaving Virgin Media. None of the Virgin websites are working on my desktop Mac. I look forward to receiving some helpful advice.
Can't access emails, password not verified
Can anybody help please. I haven't been able to access my emails since Monday. I have a blueyonder account and am getting the new Virgin Media/O2 sign in page. When I put my password in I get an error message which says 'Your password wasn't verified. Please try again' and I can't go any further. Is anybody else having this problem and if so, have you found a solution? Any help appreciated.Completely Confused.
We have blueyonder emails connected to Virgin. Up until yesterday we could log in on our PC, laptop and through the browser on a mobile to check emails. We used to use Outlook but have been unsuccessful in configuring the settings since Virgin changed things.Now, we cannot log into our emails on the PC through Virgin in the usual way. My husband uses the PC and isn't computer savvy when it comes to setting things up. I just thought it was him not understanding something. Now I've had time to look, I too am baffled and a little annoyed. I can still get emails through signing in with blueyonder on the PC but, if I want to look at the account settings, it wants the secondary email. I'm reluctant to use that in case we lose access completely. I added the secondary email Virgin wanted when I tried setting up our emails on Outlook, a Gmail one. I can log in with this and then verify the email on my mobile as I don't keep my Gmail account logged in on the PC. Then it wants to add another level of security. Using the email or a text won't work as it's going to my mobile so if I’m not around he can’t log in. Biometrics are no good either as it's a PC without that facility. Is there any way of removing my Gmail association so it goes back to being able to log on with blueyonder and password? I used to be OK keeping up with changes but when things are just dumped in your lap with no explanation, it gets very confusing. Thanks for any help.Blueyonder.co.uk and Virginmeda.com email address issues.
Hello I have a new phone and cannot access my blueyonder or virginmedia email addresses. I have forgotten the passwords, and when following the help on website for forgotten passwords, it goes not recognise the accounts, they are both sub accounts, and now not showing on the main account. I can still send/receive emails from the relevant addresses. Please helpAccess to an old Virgin Media blue yonder email account
I have an old blueyonder email account that it would be useful to recover some important emails from. Can someone contact me to help with this? The address is still active as I still receive emails from another alias that forwards to my gmail accountVirgin media treating church emails as spam
I administer a church website with a .church domain and we're having problems with emails being sent to blueyonder addresses, which Virgin Media is treating as spam. All of our setup looks fine (SPF, DMARC and DKIM all looking good using MXToolbox). The only emails that seem to get through are plain text with just one short line of text. Anything more is treated as spam. Any ideas?
