Lost access to O2 account
I have not been able to log in to my O2 account for a few days on the app or website . I enter my virginmedia.com email address but i get an error to say it is invalid. When i click forgot email address i get a text with the exact email address VM are saying is invalid. ??? I am about to go abroad and need to add data to my O2 mobile but cant access the account.. This really is awful service . Looking in this community it looks like VM /O2 have not tested this new merge of services at all. I have several mobile accounts which i now cant access. Chat has been no help , Phoning customer service has no idea why i cant access and raised a ticket from which i have heard nothing and my next stop is the local o2 shop where i will probably be fobbed off. VM/O2 please sort this , your about to lose a lot of customers.Unable to cancel Disney+
Hi - can someone please help. My virgin media Disney+ free trial is coming to an end at the end of the month and I want to cancel before I start getting charged. I can't do this via Disney but when I try via my virgin media account (my account >>> entertainment services >>>click on manage disney+) the page flicks to manage disney+ for a fraction of a second before flipping back - I can just about see a sentence about cancelling pop up before the page flips back to entertainment services. Is there another way? Can someone do this for me? Or fix the glitch?
