Forum Discussion

AdamWD91's avatar
AdamWD91
Joining in
1 year ago

Account number outdated

Having an issue with the virgin media app, the account number is for an old address and contract. I have a new one and new home but it hasn't updated on the app. 

3 Replies

Replies have been turned off for this discussion
  • Gareth_L's avatar
    Gareth_L
    Forum Team (Retired)
    1 year ago

    Hello AdamWD91,

    Thanks for your first post and welcome to our community.
    Sorry to hear the details on our App still show your old account.

    As you have moved and have a new account number, you will need to register this with the current account details.

    It's probably easier to go through My Virgin Media on a web browser here 

    Once that has been done just log into the actual App.

    If that fails please let us know and we can take a look from here.

    Gareth_L 
     

     

    • AdamWD91's avatar
      AdamWD91
      Joining in
      1 year ago

      Hi, 

      I've tried via the Web browser, but I have the same issue as the email address registered is the same, it just opens up the old account number so I can't do anything regarding updating it. 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team (Retired)
        1 year ago

        Thank you for popping back to me AdamWD91 and I'd be happy to see if we can get this addressed moved across to the new account via a private message. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.