Service status check on My Virgin Media app not working
I’ve recently had a new external cable connection and a new hub installed. It’s finally resolved all the connection problems that I’ve been having but for some reason I’m unable to use service status checker on either the My Virgin Media app or website. Whenever I use it it errors out or comes up with a message saying that it can’t connect to my broadband connection. I tried to call CS and they didn’t really know what to suggest other than to wait a few days. I’m not that worried about it as I finally have fully functioning broadband but if anyone on here is able to help, I’f be very grateful.Account showing as service not installed yet despite WiFi working and successfully installed yesterday.
Hi, I had virgin broadband installed yesterday by engineers and it all works fine but when I log into my account it shows only a green tick against the phone line and if I go to check service status, it shows "your service hasn't been installed yet". Clearly this is incorrect and this issue does prevent me from being able to check the service status on my account. Any ideas as to why it is showing this? Thank youBroadband down in NG3
This happens regularly now - 2 weekends ago it was the same thing. White flashing arrow on router, virgin website claims there are no problems in the area, but there clearly are. It was on a Sunday last time as well, as I was unable to watch the football! Very annoying. Any reliable way of finding out if the service is actually down? I just don't trust the virgin website checker at this point.
Ways to Check Service status for 'Tenants'
On this video it says I can access Service status with a phone number and postcode, without signing in; Please can someone tell me if that is possible and what URL I need to find it. How to check if there's a problem with my Virgin Media services? https://www.youtube.com/watch?v=EDmb0UllKX4 at 0:28 (secs) in, it says there is a place for this, can someone confirm it exists/where it is , thank you. Thank you
