On this video it says I can access Service status with a phone number and postcode, without signing in; Please can someone tell me if that is possible and what URL I need to find it.
How to check if there's a problem with my Virgin Media services?
https://www.youtube.com/watch?v=EDmb0UllKX4
at 0:28 (secs) in, it says there is a place for this, can someone confirm it exists/where it is , thank you.
Thank you
The url is shown after 20 seconds on that youtube video, entering that url automatically redirects and opens the following page..
https://www.virginmedia.com/help/service-status
Hi Dave,
I tried that already, and it offers the the same page ; the one with the payer's name and the postcode. It effectively re-directs to the other one :
https://www.virginmedia.com/help/check/service-status/identification/identify
I am a tenant so am denied that information - dumb I know.
All best
Chris
Hi again Chris.
Enter your landlords surname (I would expect you to know this) and the properties postcode, or if you have a VM landline then dial 150
Try this:
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
Hi Tudor
Thanks , I tried that number and it appears to require an account number and phone number. They then request you download the app.
I have no acccess to any of those as I am a tenant, alhtough I will try get the phone number...
Talk talk offered a similar system which took a phone number and post code, and did not require signing in. Is there something similar for Virgin media?
Any other ideas?
Hi again Chris,
Ask your landlord to check or give you the account details.
What exactly is the problem you have which means you want to check the statud, we may be able to help. Include a brief description and any error codes and messages
Thanks to you both, if we dont get too many more answers, maybe is there a place I can offer Virgin media some new use cases and some feed back, as it would be great to have such essential information accessible for all - especially for tenants - landlords can be cantankerous, espcially with the view to handing personal infromation to strangers... Which is understandable.(awaiting VM member to contact me perhaps?)
The site hasn't been working for the last few days. It says "Sorry, we couldn't find your account".
When I sign into my account and access the site it says the same thing, so broken I think!
Hi Carl
It's working for me. Apparently there is a local TV issue with ITV+1 however I have no problems with that channel
Odd, it's worked for me for years, and only recently stopped working.
This is a problem with policy from VM and they need to re-evaluate how the client uses their platform.
I used talktalk for years and they allowed a PHONE NUMBER and POST CODE to access service data. This is the system that should be standardised, as many people who use the internet do not pay for the internet personally.
@ newapollo
You can tell me that you 'expect' but I have literally no input or co-operation from my landlord at all and my agencies ignore me, dont tell me what you should 'expect'. This sort of comment comes across as ignorant and that I have no grounds to question why I am denied this information - which is not right.
No offense intended, but it is what it comes across as.
Updating a chrome wont fix something that is designed by VM or is not there.
