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gunnsgames's avatar
gunnsgames
Joining in
11 days ago

Account showing as service not installed yet despite WiFi working and successfully installed yesterday.

Hi, I had virgin broadband installed yesterday by engineers and it all works fine but when I log into my account it shows only a green tick against the phone line and if I go to check service status, it shows "your service hasn't been installed yet".

Clearly this is incorrect and this issue does prevent me from being able to check the service status on my account.

Any ideas as to why it is showing this?

Thank you

account
SERVICE STATUS

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    9 days ago

    Hi gunnsgames, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're happy to hear that your services are up and running now after your installation. Once services are installed, it can take some time to filter through all the back channels. Rest assured the VM account will update to reflect the install in due course.

    Many thanks,