ContributionsMost RecentMost LikesSolutionsVM Connect app Hi, I have put the app on my iPhone 15 but it is pretty useless as it constantly tells me it’s not reckonising my hub 4. I have deleted app and started again several times but with the same result. today I wanna diagnostic check on the hub and it says I have an issue. bit WiFi seems to be working , though I do t know how well Cus app won’t run a check!! thanks Duncan Reduce ping on online game Hi, probably been asked several times but when utilising a racing game on iPad and doing the usual ( use Ethernet cable or race game on 5ghz near hub , I would like to know if there is changes I could do on my hub 4 to help reduce ping on game (averaging 48ms ) as I know other users get less but not saying how they do it!! can changing the band widths help? What happens if I changed to a dns band? any help would be appreciated Media App - does not recognise Hub 4 Hi, my virgin broadband works ok and I downloaded the virgin media app so I could monitor the quality occasionally. However it says it does not recognise my hub. I have tried a few times to reinstall it as per the instructions and also deleted app and downloaded again. But it will not recognise my hub 4, for some reason !! [Mod edit - title edited for clarity] Re: Being charged for something I did not ask for Hi, My virgin broadband has expired and I have renewed the contract a couple of weeks ago. I am still being charged for the o2 SIM card even though I didn’t want it at a tune of £15.30 a month. Virgin told me I had to get in touch with o2 but I have never been a customer!