Forum Discussion

Duncanp64's avatar
Duncanp64
Joining in
2 months ago

Media App - does not recognise Hub 4

Hi, my virgin broadband works ok and I downloaded the virgin media app so I could monitor the quality occasionally. However it says it does not recognise my hub.  I have tried a few times to reinstall it as per the instructions and also deleted app and downloaded again.   But it will not recognise my hub 4, for some reason !! 

 

[Mod edit - title edited for clarity]

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Make sure when trying to connect you are on the same Wifi SSID and band as the Hub.  Also make sure you are not using a VPN, or Private Relay etc.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    The Connect app has monitoring functions ? Not sure it does.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 months ago

      Perhaps not monitoring as such, more Check your Broadband or What devices are online, sort of thing.