ContributionsMost RecentMost LikesSolutionsRe: Dropped Packets Thanks for your help everyone. I'm now back online after resetting the Virgin router and my WiFi router. Thank you. Re: Dropped Packets Latest update is that I received a text message saying that the fault outage issued had now been fixed. However, I still have no internet (since just after noon): Re: Dropped Packets I did and there were none showing earlier....but now there is so thanks for causing me to check again. Re: Dropped Packets Extracts from router status (I tried copying and pasting with formatting but the forum software apparently didnt like the tags). Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 203000000 9 40 256 qam 9 2 163000000 10 40 256 qam 4 3 171000000 10.3 40 256 qam 5 4 179000000 10 40 256 qam 6 5 187000000 9.9 40 256 qam 7 6 195000000 9.5 40 256 qam 8 7 211000000 8.9 40 256 qam 10 8 219000000 8.5 40 256 qam 11 9 227000000 8.4 40 256 qam 12 10 235000000 8.1 40 256 qam 13 11 243000000 8.1 40 256 qam 14 12 251000000 7.6 40 256 qam 15 13 259000000 7.5 40 256 qam 16 14 267000000 7.1 40 256 qam 17 15 275000000 7.4 40 256 qam 18 16 283000000 7 40 256 qam 19 17 291000000 6.9 38 256 qam 20 18 299000000 7 38 256 qam 21 19 307000000 7.3 40 256 qam 22 20 315000000 7.3 40 256 qam 23 21 323000000 7.5 40 256 qam 24 22 331000000 7.6 40 256 qam 25 23 339000000 7.4 38 256 qam 26 24 347000000 7.5 40 256 qam 27 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 33 0 2 Locked 40.3 34 0 3 Locked 40.3 33 0 4 Locked 40.9 22 0 5 Locked 40.3 27 0 6 Locked 40.9 36 0 7 Locked 40.3 32 0 8 Locked 40.3 29 0 9 Locked 40.3 21 0 10 Locked 40.3 39 0 11 Locked 40.3 43 0 12 Locked 40.3 38 0 13 Locked 40.3 37 0 14 Locked 40.3 44 0 15 Locked 40.3 56 0 16 Locked 40.3 130 0 17 Locked 38.9 144 0 18 Locked 38.9 82 0 19 Locked 40.3 33 0 20 Locked 40.3 36 0 21 Locked 40.3 20 0 22 Locked 40.3 24 0 23 Locked 38.9 39 0 24 Locked 40.9 32 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 43100000 40.3 5120 64 qam 2 2 36600000 39.8 5120 64 qam 3 3 49599971 40.8 5120 64 qam 1 4 30100000 39.5 5120 64 qam 4 5 23600000 39 5120 64 qam 5 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 4 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 2 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 0 0 Network Log Time Priority Description 06/03/2025 15:09:29 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXX;CMTS-MAC=XXXXXXX;CM-QOS=1.1;CM-VER=3.0; 06/03/2025 15:08:16 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; 03/03/2025 14:16:7 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXX;CMTS-MAC=XXXXXXXX;CM-QOS=1.1;CM-VER=3.0; 03/03/2025 03:08:21 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXX;CMTS-MAC=XXXXXXX;CM-QOS=1.1;CM-VER=3.0; 28/02/2025 11:15:56 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXX;CMTS-MAC=XXXXXXXXX;CM-QOS=1.1;CM-VER=3.0; Dropped Packets Since 6pm yesterday, my internet has been dropping packets according to the BQM. Also the upload speed is fluctuating and unreliable. This is the Continuous Bandwidth Tester results: