Mr_Crabbit
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Re: Action needed: We are closing your email account
Robert_P has been kind enough to correspond back and forth with me regarding my predicament. As things stand 'the team' inform him all that can be done for me to keep my primary virgin.net email address from my 1997 legacy account is to transfer it to my current Virgin Media account. This will apparently wipe out any and all other email addresses I have established through virgin.net and ntlworld.com, all of which I have used for years before Virgin Media existed. The prevailing attitude seems to be that my uninterrupted use of virgin.net, ntlworld.com and Virgin Media since 1997 counts for nothing. Paying them a three figure sum every month counts for nothing. I will still be told I "no longer have Virgin Media services" because nobody at their end is prepared to make the link between my old account and my current account. To say "you won’t be able to access your inbox" after 28 years is extremely inconvenient to say the least.94Views0likes3CommentsAction needed: We are closing your email account
Dear All, This again. Both of my virgin.net email addresses received an email informing me... "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days on 5 July 2025, which means you won’t be able to access your inbox after that and the contents of your account will be removed and permanently deleted." I went through this in October last year, see Email account closure | Virgin Media Community - 5575366 and Virgin.net email addresses Blocked | Virgin Media Community - 5591660 As stated above, I have been an uninterrupted virgin.net / ntlworld.com / virginmedia.com customer since January 1997. Will somebody at Virgin Media please make a formal association between my legacy virgin.net and ntlworld.com addresses and my current Virgin Media account? I am still paying a three figure sum every month for Virgin Media services I am being told I no longer have. I regained access to my virgin.net mail boxes last October by resetting their passwords and hoped this wouldn't be an issue again. I still make minimal use of the mail server space allocated by using a POP3 connection and Outlook365. Thank you.269Views0likes8CommentsRe: Virgin.net email addresses Blocked
Thank you for your PM. I have sent a reply. For the benefit of anyone else reading this thread, I have jumped through the hoops required to change my account sign in email address and password. I then generated a new email password, which I noted and changed in Outlook365 and my iOS email app. I am glad to report that I can see the email accounts that I was blocked from yesterday. Just as well, as one of yesterday's emails contained an invoice. I am taking steps to inform various parties that my email addresses may be cut off. This is taking a while given they've been in use for 27 years.696Views0likes1CommentRe: Virgin.net email addresses Blocked
goslow wrote: If you are a VM broadband customer, have you discussed any options you might have for preserving the .net mailbox(es) with someone from the VM forum team on here? I have been an uninterrupted VM broadband customer since day one. I haven't discussed any options with the forum team recently. Last time I did that I was told that I may be able to keep one virgin.net email address by transferring it to what Virginmedia consider my live account. I was also told that if they do that, it would replace my current email accounts. When I joined Virgin.net I set up the 5 email addresses that were permitted then. I use(d) 2 of them daily. My wife and two daughters used the other three but the powers that be will be delighted to hear they have now given up on being able to access theirs when confronted with the "change your password" routine. When I joined ntlworld cable I set up 2 ntlworld.com email addresses. Both are used regularly and as logins to various websites. When ntlworld and virgin.net merged to form Virginmedia I was given the option of setting up virginmedia.com email addresses. I declined to set up any more addresses thinking four was enough. As I understand the current situation, Virginmedia do not want the hassle of hosting email accounts now and in the future and are doing what they can to encourage customers to go elsewhere for email services. It seems to me that if I take the option to transfer my most useful and widely used virgin.net email account to my Virginmedia account I lose 6 others permanently, which is not very helpful. Perhaps I misunderstood what I was told. I have the customer account numbers and area codes for both my virgin.net and virginmedia accounts. I wish someone would take the time to formally make the connection between them both and keep the virgin.net addresses live. Thank you.723Views0likes3CommentsRe: Virgin.net email addresses Blocked
When trying to access webmail I get... https://www.virginmedia.com/help/virgin-media-mail-unavailable ...and the message "...your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution." I spend a three figure sum of money every month with Virginmedia. I can see I'm expected to try resetting my password but I don't have much confidence that it will be a worthwhile exercise, given the company's very unhelpful attitude towards legacy email accounts.764Views0likes0CommentsVirgin.net email addresses Blocked
The last incoming email to my main virgin.net email address of 27 years arrived today at 14:07. The last one to my secondary virgin.net email address arrived at 13:16. Since then, the account passwords no longer work. I am using POP3 settings on a current classic Outlook365 email client. I suspect this is a symptom of the great legacy email address shut down. I am a current Virginmedia customer and have been since day one. I was using ntlworld.com and Virgin Net when they merged. Will somebody please explain what is going to happen to email sent to my virgin.net addresses? Emails sent to them are not being bounced back. Thank you.860Views0likes8CommentsConcerned Virgin.Net eMail Users
I, like many others here have received the dreaded "Action needed: We’re closing your email account" email. I'd like to suggest that forum members who are going to be adversely affected by this course of action leave their user name here. Hopefully someone at Virgin Media will take note of the pain and inconvenience this will cause and reconsider. Moderators, please merge or discard this post if such a list already exists. Thank you. Mr_Crabbit : Five currently active virgin.net email addresses, used by me, my wife and daughters. Customer since January 1997. Addresses used for many site logins.10KViews2likes13CommentsRe: Email account closure
Thanks for your insight Rosebush18. I hope someone in a position of authority at VM is taking note of the number of related threads being started here. Closing down email accounts of so many long standing customers is going to cause a lot of aggravation and ill will. I hope the powers that be will reconsider this course of action and if it is really a benefit to their business. Surely it is not beyond VM to add a field to their customers' account details that states whether or not they have an active legacy email address in use, and if so, to leave it alone. Here's very much hoping!1.6KViews0likes2CommentsRe: Email account closure
Thank you moderators. I hope someone will be thoughtful enough to set up a procedure whereby my legacy account's details, with the more important email addresses, can be tied to my current one and not be considered an orphan. It seems a lot of customers are in the same boat so sometime within the next 29 days would be ideal! Thanks again.1.8KViews0likes0Comments