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AntoniJ1975

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Joined 15 years ago

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Re: Can't login to my virgin media account
Thanks for all the suggestions I have tried them but nothing worked. I was still getting the oops message however I tried an incognito/private window and was able to sign in chrome which I maybe thought an extension was causing it so I disabled all of them and was able to sign in normally. The strange thing now is I enabled all my extensions/addons again and I'm still able to sign in without an issue. So maybe tried what I did and it will work for you.
17 days ago Place Email
94Views
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0Comments
Re: Can't login to my virgin media account
update - I can't login using Chrome browser but can with Firefox which is a bit strange. I have even cleared the cache totally and it still does not work in Chrome.
18 days ago Place Email
162Views
0likes
3Comments
Can't login to my virgin media account
Hello, I tried to login to my virgin media account today but couldn't. This screen keeps popping up: I use a hotmail email and have never had issues before. Is there a problem with login? I use my computer to login to my account, I don't have a smartphone. Thanks.
18 days ago Place Email
241Views
0likes
11Comments
Re: Apps Won't Stay Logged In
An engineer came up today and changed out the box with a new one and all now seems well. Apparently this happens most of the time (but not all) when the hard drive starts to fail in them because your login details are stored there. So if you are getting this issue and have tried everything you can then might be worth getting the box changed or if you're not fussed about recording anything then a streaming box instead where details are stored in the cloud. My dad is happy he can access ITVX again!
2 months ago Place Virgin TV 360
92Views
0likes
0Comments
Re: Apps Won't Stay Logged In
Hello, Sometimes we are having issues when switching to random channels, we have received an error code but I can't remember what that was now. We have also had issues with recordings in the past and had to reset the box to be able to record again. I have tried to log in both ways via code and manual login but either way I get logged out quickly usually within 5-10minutes. Hope this helps.
2 months ago Place Virgin TV 360
37Views
0likes
0Comments
Re: Apps Won't Stay Logged In
Hello, Sometimes we are having issues when switching to random channels, we have received an error code but I can't remember what that was now. We have also had issues with recordings in the past and had to reset the box to be able to record again. I have tried to log in both ways via code and manual login but either way I get logged out quickly usually within 5-10minutes. Hope this helps.
2 months ago Place Virgin TV 360
49Views
0likes
0Comments
Re: Apps Won't Stay Logged In
He does record some but then sometimes he forgets or the recording doesn't come out as he expected. He also enjoys finding a new series he never knew about etc... it's just a lot more easier for him to have them available at his fingertips which is why he enjoys using the apps.
3 months ago Place Virgin TV 360
198Views
0likes
0Comments
Re: Apps Won't Stay Logged In
Hi @John_GS I tested this yesterday as I wondered myself. I signed into ITVX and waited around 10 minutes before checking and I was already signed out. So my guess is within 10 minutes. I also forgot to mention this in my original post but sometimes I can't even sign into the app, example ITVX. I put in my e-mail and password and press the continue button but nothing happens. I have to physically reset the box in order to sign in again. Hope this information helps and we can resolve this soon. Thanks.
3 months ago Place Virgin TV 360
266Views
0likes
0Comments
Apps Won't Stay Logged In
Hey, My 360 box will not save any login credentials for apps like ITVX, BBC iPlayer etc... my elderly dad loves watching things on these apps, particularly ITVX, and now that he can't he finds it very frustrating as do I. I have tried various ways to resolve this including: Turning the box off at the wall waiting at least 30 seconds and then turning it back on again. Turning the box off at the back, pressing the minus and plus keys separately and both together whilst turning the box back on again. Trying a factory reset. The box is never switched off or left on standby either, so this is not the issue. When I try the minus and plus keys methods then a download arrow icon is displayed and it appears to be downloading an update but with no installation bar at the bottom. When I try a factory reset the same arrow is displayed but this time an installation bar appears with a message to wait for installation to finish. However when the box finishes and I press the home button on the remote and I check settings it appears that no update firmware has been installed, it is always showing version 5.16. Regardless, nothing works and after signing into these apps it won't stay logged in for very long and I have to keep signing in all the time which I can't keep doing. I firmly believe that the box needs replacing or an engineer needs to come up and take a look for us to try and resolve the issue. Can someone please help me with this? Thank you.
Solved
3 months ago Place Virgin TV 360
Apps
BBC iPlayer
ITVX
log out
login
607Views
0likes
9Comments
Re: Does anyone like their TV 360?
I only really got it because my elderly dad is severely sight impaired and using his voice to control the TV has been a god send. Otherwise I wouldn't have bothered it doesn't offer any real benefits over the V6. I am currently getting issues with it as well which isn't good as I have not long upgraded. So to answer your question yes and no.
5 months ago Place Virgin TV 360
84Views
1like
0Comments