Intermittent Streaming buffering bbc iplayer etc DOCSIS Sheffield S11
Hi I've been experiencing fairly significant intermitted buffering on BBC iPlayer and other streaming services over a number of months on Virgin over DOCSIS 3 in Sheffield (Ecclesall - S11) I've ruled out an internal issue, with each device being connected over cat5e to isolate any wifi or other issues. The virgin media hub 3.0 is running in Modem mode and is connected to a TP-link M4R 3 node mesh system. I've been running Broadband quality monitor for about a week. Here are the results. In addition, i have included some stats from the modem network. The cable was installed in around 1995 for the old Telewest cable TV and doesn't appear to have been replaced when i had Virgin media broadband setup in 2022. Would it be possible to review these screenshots and BQM and advise on the next steps? many thanks [url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/5e737cf09606f0cbe0108ee71b0b528cfc0a6d2e]My Broadband Ping[/url] https://www.thinkbroadband.com/broadband/monitoring/quality/share/5e737cf09606f0cbe0108ee71b0b528cfc0a6d2e90Views0likes5CommentsApps Won't Stay Logged In
Hey, My 360 box will not save any login credentials for apps like ITVX, BBC iPlayer etc... my elderly dad loves watching things on these apps, particularly ITVX, and now that he can't he finds it very frustrating as do I. I have tried various ways to resolve this including: Turning the box off at the wall waiting at least 30 seconds and then turning it back on again. Turning the box off at the back, pressing the minus and plus keys separately and both together whilst turning the box back on again. Trying a factory reset. The box is never switched off or left on standby either, so this is not the issue. When I try the minus and plus keys methods then a download arrow icon is displayed and it appears to be downloading an update but with no installation bar at the bottom. When I try a factory reset the same arrow is displayed but this time an installation bar appears with a message to wait for installation to finish. However when the box finishes and I press the home button on the remote and I check settings it appears that no update firmware has been installed, it is always showing version 5.16. Regardless, nothing works and after signing into these apps it won't stay logged in for very long and I have to keep signing in all the time which I can't keep doing. I firmly believe that the box needs replacing or an engineer needs to come up and take a look for us to try and resolve the issue. Can someone please help me with this? Thank you.Solved1.7KViews0likes9Comments