unhappyme
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Re: V6 not recording during standby
Hi, Thanks for getting back to me. My first message did state that my settings were set to active start and 24 hrs when it failed to record. I had also noticed that the light on the box was red so it was definitely off and not been manually switched off. I will try fast start/24hrs for a while and see if that makes a difference. Is the 360 box reliant on detecting the TV anytime during the 24hr period to be able to wake and record. If no activity has been detected for longer than 24hrs by the box will it still wake up and record at the set times. Regards.34Views0likes2CommentsV6 not recording during standby
I have recently had my V6 TV box upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode. I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility. My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+. Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade). Regards137Views0likes7CommentsRe: Broadband issues
Hi, Thank you for your reply and I apologise in my late reply. I will have to wait until I lose the wifi or ethernet connection to try switching off any 3rd party extenders as I will not know otherwise if they are actually causing the problem and the connection gets restored after switching them off. Unfortunately, this can take a while as the problem is intermittent. I forgot to mention in my previous messages that when I have lost the wifi connection the VM Connect app cannot find the hub even when standing next to it. I will contact you again when the problem has re-occurred and I have run the tests with the extenders. Kind regards420Views0likes0CommentsRe: Broadband issues
Hi, Unfortunately the problem has come back but on this occasion I have no wifi connection on any device. I have tried rebooting several times, each time leaving the hub off for a longer period of time, the last one which was for about 2 minutes seemed to have restarted the wifi but it went off after a few minutes. At the moment I am not getting any wired connection problems. All cables to the back of the hub are still firmly connected and no indication from the front of any issues. A similar problem was reported to Virgin Media by phone on 28th March in which they monitored the connection for 24hrs. On the morning of 29th March they stated that it appeared I was still getting connection issues and later that day further reported that the connection was looking good and seemed to be back up and running as normal. In May I also reported slow wifi speed and was provided with a pod to boost the connection. Please advise. Kind regards513Views0likes0CommentsRe: Broadband issues
Hi, Thank you for your assistance. I have done the pin hole reset as you suggested. All the cables were firmly connected to the router. As the connection problem is intermittent it does not occur every day so it may take a few days to reappear if it has not corrected itself. I will contact you again in the event that it does re occur. Thank you. Regards586Views0likes0CommentsBroadband issues
I am getting intermittent internet connectivity with both with wifi and ethernet connected devices. Back in April/May 2024 I was getting similar issues but was getting slow wifi speeds even when standing close to the hub. I was sent a pod which I was advised would help with the slow speed and boost reception. However, recently my Alexa device has started to intermittently disconnect when listening to a radio station which I have put down to loss of wifi. I have also rebooted Alexa to see if that would help but the problem persists. I have rebooted the hub several times but it doesn't seem to have made any difference and I am now also getting intermittent connectivity on ethernet connected devices. While I am online the line can disconnect and then come back on again after 15-20 seconds or so and go off again a short while later. Would this issue be with the hub or elsewhere? Please advise. Thank you.Solved704Views0likes6Comments