Spoony36
Superfast
Joined 13 years ago
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Moving Home
Hi We are moving home and i spoke to someone yesterday about transferring my broadband to the new address but they confirmed they can't service the new address. What options are available as they tried saying i was still in contract and would have to pay termination fee's of 13 months cost but in my opinion it's not my fault they can't supply my new address. I was prepared to take the service with me if possible. Is this correct that i would have to buy out the remaining months of my contract?Solved153Views0likes1CommentFlaky Network
My Network seems a bit flaky lately, intermittent lag and connection dropouts. Here's my hub stats 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 9.7 40 QAM 256 25 2 139000000 9.3 39 QAM 256 1 3 147000000 9.1 39 QAM 256 2 4 155000000 9.2 39 QAM 256 3 5 163000000 9.1 39 QAM 256 4 6 171000000 8.9 39 QAM 256 5 7 179000000 8.9 39 QAM 256 6 8 187000000 8.9 39 QAM 256 7 9 195000000 9 39 QAM 256 8 10 203000000 8.9 39 QAM 256 9 11 211000000 9 39 QAM 256 10 12 219000000 8.9 39 QAM 256 11 13 227000000 8.7 39 QAM 256 12 14 235000000 8.6 39 QAM 256 13 15 243000000 8.6 39 QAM 256 14 16 251000000 8.6 39 QAM 256 15 17 259000000 8.7 40 QAM 256 16 18 267000000 8.7 40 QAM 256 17 19 275000000 8.9 40 QAM 256 18 20 283000000 9.2 40 QAM 256 19 21 291000000 9.5 40 QAM 256 20 22 299000000 9.6 40 QAM 256 21 23 307000000 9.7 40 QAM 256 22 24 315000000 9.7 40 QAM 256 23 25 323000000 9.7 40 QAM 256 24 26 339000000 9.9 40 QAM 256 26 27 347000000 10.1 40 QAM 256 27 28 355000000 10.3 40 QAM 256 28 29 363000000 10.6 41 QAM 256 29 30 371000000 10.7 41 QAM 256 30 31 379000000 10.8 41 QAM 256 31 32 387000000 10.7 41 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40 192 19 2 Locked 39 1175 231 3 Locked 39 1044 207 4 Locked 39 904 191 5 Locked 39 786 175 6 Locked 39 706 161 7 Locked 39 703 153 8 Locked 39 590 146 9 Locked 39 574 134 10 Locked 39 486 124 11 Locked 39 489 110 12 Locked 39 414 110 13 Locked 39 389 93 14 Locked 39 367 81 15 Locked 39 348 82 16 Locked 39 322 80 17 Locked 40 317 76 18 Locked 40 291 66 19 Locked 40 289 56 20 Locked 40 257 52 21 Locked 40 233 40 22 Locked 40 208 36 23 Locked 40 218 29 24 Locked 40 205 28 25 Locked 40 210 24 26 Locked 40 190 23 27 Locked 40 192 13 28 Locked 40 178 16 29 Locked 41 169 13 30 Locked 41 154 8 31 Locked 41 129 11 32 Locked 41 137 3 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 42 10.4 180106908 51124Views0likes4CommentsRe: Flaky Network
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 38.3 5120 QAM 64 9 1 43100000 38.3 5120 QAM 64 10 2 36600000 38.3 5120 QAM 64 11 3 30100000 37.8 5120 QAM 64 12 4 23600000 37.8 5120 QAM 64 13 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 14 10 33.2 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 14 OFDMA 200 74000000 0 061Views0likes0CommentsRe: Poor Network and WIFI
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 7.4 41 QAM 256 25 2 139000000 7.4 39 QAM 256 1 3 147000000 7.3 39 QAM 256 2 4 155000000 7.3 39 QAM 256 3 5 163000000 7.2 40 QAM 256 4 6 171000000 6.9 39 QAM 256 5 7 179000000 6.9 39 QAM 256 6 8 187000000 6.9 39 QAM 256 7 9 195000000 7.1 39 QAM 256 8 10 203000000 6.7 39 QAM 256 9 11 211000000 6.9 39 QAM 256 10 12 219000000 6.6 40 QAM 256 11 13 227000000 6.6 40 QAM 256 12 14 235000000 6.5 39 QAM 256 13 15 243000000 6.3 39 QAM 256 14 16 251000000 6.5 40 QAM 256 15 17 259000000 6.3 40 QAM 256 16 18 267000000 6.7 40 QAM 256 17 19 275000000 6.7 40 QAM 256 18 20 283000000 7 40 QAM 256 19 21 291000000 7.2 40 QAM 256 20 22 299000000 7.2 40 QAM 256 21 23 307000000 7.4 41 QAM 256 22 24 315000000 7.3 41 QAM 256 23 25 323000000 7.4 41 QAM 256 24 26 339000000 7.6 40 QAM 256 26 27 347000000 7.7 41 QAM 256 27 28 355000000 7.7 41 QAM 256 28 29 363000000 8.1 41 QAM 256 29 30 371000000 7.9 41 QAM 256 30 31 379000000 8.2 41 QAM 256 31 32 387000000 8 41 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 228420 17893 2 Locked 39 262412 52398 3 Locked 39 243316 46446 4 Locked 39 472720 121405 5 Locked 40 211760 47339 6 Locked 39 463326 101993 7 Locked 39 381861 78340 8 Locked 39 415335 83841 9 Locked 39 376335 76738 10 Locked 39 363179 70602 11 Locked 39 350613 64132 12 Locked 40 340167 58953 13 Locked 40 327898 53428 14 Locked 39 320144 49640 15 Locked 39 312422 46115 16 Locked 40 305832 43314 17 Locked 40 296611 39581 18 Locked 40 288385 36324 19 Locked 40 279854 32912 20 Locked 40 269432 29559 21 Locked 40 260384 26505 22 Locked 40 251254 23462 23 Locked 41 243149 21185 24 Locked 41 236979 19500 25 Locked 41 233686 18660 26 Locked 40 224790 16630 27 Locked 41 220372 15829 28 Locked 41 215805 15044 29 Locked 41 209078 13686 30 Locked 41 201645 12310 31 Locked 41 193335 11047 32 Locked 41 186132 9895 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 42 6.0 2672293037 336085Views0likes0CommentsPoor Network and WIFI
Hi I feel like i'm starting to get issues with my connection again and my WIFI seems a bit shabby lately. I'm sure my power levels were fixed previously on multiple occasions and the last engineer said he had put something on my wire in the cabinet to advise other engineers not to move my wire or whatever it is in there. but im not sure if someone has done something in the cabinet because my power levels seem to have rocketed from like 1 to over 7 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 38.8 5120 QAM 64 9 1 43100000 38.8 5120 QAM 64 10 2 36600000 38.3 5120 QAM 64 11 3 30100000 38.3 5120 QAM 64 12 4 23600000 37.8 5120 QAM 64 13 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 14 10 33.5 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 14 OFDMA 200 74000000 0 0Solved149Views0likes5Comments
