Flaky Network

Question

My Network seems a bit flaky lately, intermittent lag and connection dropouts.Here's my hub stats3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1&nbsp; &nbsp; &nbsp;331000000 &nbsp; &nbsp;9.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;252 &nbsp; &nbsp;139000000 &nbsp; &nbsp;9.3 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;13 &nbsp; &nbsp;147000000 &nbsp; &nbsp;9.1 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;24 &nbsp; &nbsp;155000000 &nbsp; &nbsp;9.2 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;35 &nbsp; &nbsp;163000000 &nbsp; &nbsp;9.1 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;46 &nbsp; &nbsp;171000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;57 &nbsp; &nbsp;179000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;68 &nbsp; &nbsp;187000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;79 &nbsp; &nbsp;195000000 &nbsp; &nbsp;9 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;810 &nbsp; &nbsp;203000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;911 &nbsp; &nbsp;211000000 &nbsp; &nbsp;9 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1012 &nbsp; &nbsp;219000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1113 &nbsp; &nbsp;227000000 &nbsp; &nbsp;8.7 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1214 &nbsp; &nbsp;235000000 &nbsp; &nbsp;8.6 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1315 &nbsp; &nbsp;243000000 &nbsp; &nbsp;8.6 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1416 &nbsp; &nbsp;251000000 &nbsp; &nbsp;8.6 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1517 &nbsp; &nbsp;259000000 &nbsp; &nbsp;8.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1618 &nbsp; &nbsp;267000000 &nbsp; &nbsp;8.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1719 &nbsp; &nbsp;275000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1820 &nbsp; &nbsp;283000000 &nbsp; &nbsp;9.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1921 &nbsp; &nbsp;291000000 &nbsp; &nbsp;9.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2022 &nbsp; &nbsp;299000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2123 &nbsp; &nbsp;307000000 &nbsp; &nbsp;9.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2224 &nbsp; &nbsp;315000000 &nbsp; &nbsp;9.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2325 &nbsp; &nbsp;323000000 &nbsp; &nbsp;9.7 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2426 &nbsp; &nbsp;339000000 &nbsp; &nbsp;9.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2627 &nbsp; &nbsp;347000000 &nbsp; &nbsp;10.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2728 &nbsp; &nbsp;355000000 &nbsp; &nbsp;10.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2829 &nbsp; &nbsp;363000000 &nbsp; &nbsp;10.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2930 &nbsp; &nbsp;371000000 &nbsp; &nbsp;10.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3031 &nbsp; &nbsp;379000000 &nbsp; &nbsp;10.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3132 &nbsp; &nbsp;387000000 &nbsp; &nbsp;10.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;323.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;192 &nbsp; &nbsp;192 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;1175 &nbsp; &nbsp;2313 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;1044 &nbsp; &nbsp;2074 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;904 &nbsp; &nbsp;1915 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;786 &nbsp; &nbsp;1756 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;706 &nbsp; &nbsp;1617 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;703 &nbsp; &nbsp;1538 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;590 &nbsp; &nbsp;1469 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;574 &nbsp; &nbsp;13410 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;486 &nbsp; &nbsp;12411 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;489 &nbsp; &nbsp;11012 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;414 &nbsp; &nbsp;11013 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;389 &nbsp; &nbsp;9314 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;367 &nbsp; &nbsp;8115 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;348 &nbsp; &nbsp;8216 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;322 &nbsp; &nbsp;8017 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;317 &nbsp; &nbsp;7618 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;291 &nbsp; &nbsp;6619 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;289 &nbsp; &nbsp;5620 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;257 &nbsp; &nbsp;5221 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;233 &nbsp; &nbsp;4022 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;208 &nbsp; &nbsp;3623 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;218 &nbsp; &nbsp;2924 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;205 &nbsp; &nbsp;2825 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;210 &nbsp; &nbsp;2426 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;190 &nbsp; &nbsp;2327 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;192 &nbsp; &nbsp;1328 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;178 &nbsp; &nbsp;1629 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;169 &nbsp; &nbsp;1330 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;154 &nbsp; &nbsp;831 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;129 &nbsp; &nbsp;1132 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;137 &nbsp; &nbsp;33.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;94 &nbsp; &nbsp;4K &nbsp; &nbsp;1840 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;11083.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)159 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;10.4 &nbsp; &nbsp;180106908 &nbsp; &nbsp;51

Tudor · Answer

6 of the downstream channels are too high and out of spec. Unless there is an area problem you need a technician’s visit.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Spoony36 · Answer

3.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;38.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;91 &nbsp; &nbsp;43100000 &nbsp; &nbsp;38.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;102 &nbsp; &nbsp;36600000 &nbsp; &nbsp;38.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;113 &nbsp; &nbsp;30100000 &nbsp; &nbsp;37.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;124 &nbsp; &nbsp;23600000 &nbsp; &nbsp;37.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;133.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation14 &nbsp; &nbsp;10 &nbsp; &nbsp;33.2 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts14 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;200 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0

Spoony36 · Answer

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Spoony36 · Answer

Just did a speedtest and this is what i'm currently getting on Gig package81 mbps download103mbps upload

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Flaky Network

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