Flaky connection - Belfast - Intermittent
Moved home recently this year and took our VM kit with us as per the moving home process. We've had a good connection using the Super Hub 3 (in Modem mode). In the last two weeks we have noticed the connection to be flaky and has dropped out completely at times. We have rebooted our kit several times and checked the connections on all the cabling.
I took a look at the power levels on the super hub and have had a BB monitor running for the last few days to try and get a look on this.
Would be grateful for a forum moderator to run some tests on our line to ascertain if we need a technician to visit. Thank you
See below BB snapshot graph and stats from the modem.
SUPER HUB 3.0 (Modem Mode)
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 9.1 | 40 | 256 qam | 9 |
2 | 139000000 | 8.8 | 37 | 256 qam | 1 |
3 | 163000000 | 10.4 | 40 | 256 qam | 4 |
4 | 171000000 | 10.5 | 40 | 256 qam | 5 |
5 | 195000000 | 9.5 | 40 | 256 qam | 8 |
6 | 227000000 | 9.1 | 40 | 256 qam | 12 |
7 | 235000000 | 9.5 | 40 | 256 qam | 13 |
8 | 243000000 | 9.5 | 40 | 256 qam | 14 |
9 | 251000000 | 10 | 40 | 256 qam | 15 |
10 | 275000000 | 10.8 | 40 | 256 qam | 18 |
11 | 283000000 | 11.5 | 40 | 256 qam | 19 |
12 | 307000000 | 12.1 | 38 | 256 qam | 22 |
13 | 315000000 | 11.9 | 40 | 256 qam | 23 |
14 | 331000000 | 11.9 | 40 | 256 qam | 25 |
15 | 339000000 | 11.5 | 40 | 256 qam | 26 |
16 | 347000000 | 11.5 | 40 | 256 qam | 27 |
17 | 355000000 | 11.4 | 40 | 256 qam | 28 |
18 | 363000000 | 11.4 | 40 | 256 qam | 29 |
19 | 371000000 | 11.3 | 40 | 256 qam | 30 |
20 | 379000000 | 10.9 | 38 | 256 qam | 31 |
21 | 387000000 | 11.6 | 40 | 256 qam | 32 |
22 | 395000000 | 12 | 40 | 256 qam | 33 |
23 | 403000000 | 12.3 | 40 | 256 qam | 34 |
24 | 419000000 | 12.4 | 40 | 256 qam | 36 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 4376587 | 979414 |
2 | Locked | 37.6 | 5606647 | 2738070 |
3 | Locked | 40.3 | 3649776 | 1663622 |
4 | Locked | 40.3 | 3666532 | 1477538 |
5 | Locked | 40.3 | 3604484 | 1045672 |
6 | Locked | 40.3 | 3349111 | 627535 |
7 | Locked | 40.3 | 3272514 | 547070 |
8 | Locked | 40.3 | 3186905 | 473055 |
9 | Locked | 40.3 | 3097264 | 413716 |
10 | Locked | 40.3 | 2783774 | 256886 |
11 | Locked | 40.3 | 2679305 | 220738 |
12 | Locked | 38.9 | 2361308 | 132667 |
13 | Locked | 40.3 | 2245594 | 111520 |
14 | Locked | 40.9 | 2044959 | 82102 |
15 | Locked | 40.3 | 1961773 | 71707 |
16 | Locked | 40.9 | 1834799 | 58936 |
17 | Locked | 40.3 | 1746267 | 51260 |
18 | Locked | 40.3 | 1712543 | 47918 |
19 | Locked | 40.3 | 1553984 | 37356 |
20 | Locked | 38.9 | 1494439 | 33636 |
21 | Locked | 40.3 | 1431158 | 30873 |
22 | Locked | 40.3 | 1328795 | 26236 |
23 | Locked | 40.3 | 1201483 | 19707 |
24 | Locked | 40.3 | 1117144 | 18647 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 49600000 | 45.3 | 5120 | 64 qam | 1 |
2 | 23600000 | 46 | 5120 | 64 qam | 5 |
3 | 30100000 | 46 | 5120 | 64 qam | 4 |
4 | 36600000 | 45 | 5120 | 64 qam | 3 |
5 | 43100000 | 46.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 14 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 7 | 0 |
5 | ATDMA | 0 | 0 | 3 | 0 |