ContributionsMost RecentMost LikesSolutionsRe: How do I access/manage email aliases? Thank you @Graham_A, that clears up my confusion! Just one more query. As long as I don't need to change a password, or delete an account, I probably don't need access. Any idea what happens if I do nothing for the time being? Re: How do I access/manage email aliases? As I previously understood it, a VM/O2 ID would have to be a third party email address (e.g. Outlook, Gmail). The email addresses in question are all either blueyonder.co.uk or virginmedia.com addresses, (and they were previously used to login to VM Web?Mail. So, if I understand correctly, I have to create a separate third party email address for each additional account, in order to log in, but the VM/blueyonder email address on each account would remain the same! Is that correct? How do I access/manage email aliases? It would be nice if VirginMedia/O2 issued clear instructions regarding VM/O2 Identity creation for management of email aliases. At the moment, I have successfully created a VM/O2 ID for my primary account, I can log in OK and access/manage the primary email account. I also have several aliases, which at the moment are all able to receive and send emails via my PC and mobile clients. However there seems to be no way to be able to manage these additional aliases via the primary account, which used to be the case before VM/O2 decided to wind up the email service. My email aliases have multiple uses all over the web, (logins, registrations etc) and losing them and having to substitute "third party addresses" would be a nightmare! I have read alsewhere that a separate VM/O2 ID needs to be created for each alias. So, my questions are 1 ) If it aint broke, should I fix it? (In other words, since everything is working OK just now, do I need to create VM/O2 IDs for each alias?). More importantly, will the alias email addresses remain the same if I do?) 2) If YES, how do I do this safely without screwing up my primary login and/or all the aliases!! Clear instructions please! 3) If NO, (which seems to be the case since everything works (for now), how long have I got before I am forced to create these ID thingys (which seem totally unnecessary to me) Kind Regards Dave Nash SolvedRe: Problem logging in to VM Community @Tom_W1 It was, but today all is fine, but I have been mucking about with the modem and router, so who knows? Thanks for responding. Regards Re: Persistently low speed Thanks all, switching to router mode cured the problem, (see solution at top of thread). Downstream and upstream stats in router mode look similar to modem mode, so I guess they are OK. Link to Cisco real speed test in router mode below Screenshot - Cisco real speed test Re: Persistently low speed Checked all the connections, all OK. Ran Ookla speed test, just for fun, still below 500Mb/s. Swapped to router mode, direct connection, and ran the Samknows (Cisco real speed) full test, looks pretty good to me, link to screenshot below. Screenshot - Real Speed result Then repeated the Ookla test, 940Mb/s, so it seems that there is a problem either with modem mode or my TPlink router or the connection between. Bottom line is the VM connection is good, so the ball's back in my court. Thanks for the advice Problem logging in to VM Community Each time I attempt to log in to Virgin Media Community, I get stuck in a seemingly endless loop of "Unexpected Error - refresh the page and try again". After countless attempts, and cache clearances to no avail, I finally manage to log in. WHY? Login name and password are obviously correct, so any ideas as to why I'm getting this infuriating error? Re: Persistently low speed Thanks for all the replies. it's appreciated. I'm having an infuriating problem logging in lately, keep getting "Unexpected Error - refresh the page" in an endless loop, so my apologies if I take a while to report back! I'll start with disconnecting / reconnecting coax and ethernet first. My understanding was that power levels should be between -3 and 8, hence my query. Persistently low speed Despite being on a 1GBit connection, I rarely achieve greater than 500Mb/s, usually less. The link below is to a word document listing the power and SNR levels for the modem (modem mode). I'd appreciate it if one of the Gurus on this forum could cast an eye over the results, some of the pawer levels seem out of spec, but I'm not sure whether my problem is just traffic and/or time of day, or a bad connection. Thanks Modem info SolvedRe: download speed haas dropped to around 95Mbps, was 950Mbps. AAAAhhhhrrrrGGG! Just checked my network controller settings, the link speed had reset to 100Mbps. Corrected it to 1000Mbps full duplex, and all is now well! No doubt a well meaning Windows 11 update? Please ignore this post!