Another user unable to link Virgin Media O2 ID and Virgin Media Accounts - can anyone help please?
I signed up for Virgin Broadband on Monday. Created my VMO2 ID and when I tried to link my Virgin Media broadband account I got the message saying my account is linked to a different email address: If one of the hard-working mods has any help to offer on this issue I'd be hugely appreciative - I've just tried in the last five minutes and the issue is still happening. - Assuming this isn't resolved by tomorrow, I'm writing a letter of complaint to Virgin - I'd encourage everyone else here to do so, too - to Virgin Media, Sunderland, SR43 4AA ;-) (Note that you can't send an email complaint without being logged into your VMO2 ID, and you can't continue to the complaint form unless you've linked your Virgin Media account - you just get an "access denied" blocked error.) Virgin - your IT team need to sort this issue out as a priority. It's entirely unacceptable to implement an OAuth identity provider service - as you have with your VMO2 service - which simply doesn't work. There's no way on earth that a properly managed development team wouldn't spot such a basic error in a critical user journey during the testing phase, unless your testing wasn't a proper simulation of real-world, or your tester simply didn't bother to do this part of the test suite. What gives? And yes, I write this as a developer in a software engineering team developing OAuth identity providers for websites, so I know a tiny amount about which I speak... (-; /A ps And while I'm here! When you sign up on this forum, there is a maximum length that your password can be, and the forum shows an error if the password is too long. There's only one reason to specify a maximum length for a password on a website: it means the password is almost certainly stored unencrypted and un-hashed, because the password length limit is set because the database table column is sized to only allow a string of characters up to a certain length. If the password was stored hashed and encrypted, it would always be a set length - e.g. 64 characters - no matter what password you entered on the registration form. That's a huge security flaw, especially considering the fact the forum also knows my email address:Issue Linking Virgin Media Account to Virgin Media O2 ID Account.
Below taken from a previous discussion on this forum but as it's the exact same issue and they explained it well I've stolen it. Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working!
Service disruption and updates.
Hub 5, 1 Gb service. Its usually very solid, but over last few days I have had a number of blips, where the service has dropped. I thought may be they doing some maintenance, and sure enough after one of the blips, checking the HUB showed its software had been upgraded to LG-RDK_11.10.2-2410.5 I presume it security, but anyone know whats in the update? At the same time.. I started to get a security warning on trying to connect to the hub 5 (on the IP 192.168.0.1)... saying the certificate is not issued by a trusted authority. Certificates are not something I expect to have to mess with... anyone else seeing this? are VM going to fix?Online Security
Hi No matter what I do I can't seem to turn on virus protection via My Virgin Media. I keep getting the message 'Sorry the changes you made were not saved, please try again'. Also I have a new privacy warning "This network is blocking encrypted DNS traffic". Once again there is no option to turn this off anywhere. I noticed that there is another (paid) feature Advanced Security. Is it now the case that to access any security features, you have to pay?Blueyonder email account compromised
Today it seems scammers from Nigeria accessed my fathers blueyonder email account. I deduce this from the mail hedder containing: X-Originating-IP: 102.88.111.43 I am wondering if there has been any large scale hack of blueyonder data? or anyone knows of a substantial number of similar issues lately? I am a long way away so trying to give my dad support remotely, and have just completed a full system scan of his computer but cannot detect any virus/mallware/spyware active. I also cannot contact blueyonder on his behalf via email, which is annoying... Any information / support would be appriciated
Need to change password on Blueyonder email
Hi, hope someone can help. I am an ex VM customer. When I left, I was told my email addresses would be deleted in 90 days. 5 years later they havent been, but hackers have now got access to my Blueyonder email address and the password. VM no longer gives me the facility to log on and change the password, but has left the email account active. This means hacker is trying to gain access to other online accounts etc by exploiting their access to my email account. How can I change the password on my Blueyonder email address or even just completely disable/delete the email address?spam call? They have my details what to do.
Hi i requested to disconnect my virgin media after dreadfull customer service and poor quality connection. The next day i received a call from an 0203 9804396 from VM outbound team. They said they 2nd tier and can offer further discounts they asked all my infomation and secuirty info. They told me to disconnect with my new provider. I follwed this up with virgin media today they said we did not call you. Was this a spam? What do i need to do now? Virgin media offered no advise on the call today. Again another reason why im leaving. They are probably worst ever company i have dealt with. Can anyone within the community help? ThanksUnable to send emails to virgin media users - Company IP address blocked?
From late 2023, our company IP address has been blocked by Virgin Media so we can't send any emails to VirginMedia.com, ntlworld.com or blueyonder.co.uk 'Connections from your IP xxx.xxx.xxx.xxx have been disallowed by admin policy.' Our IP address is not on any blacklist, is this something that can be resolved at your end? [MOD EDIT: Subject title changed for clarity]Virgin Technician Stole from our house
We joined virgin media in October and would advise anyone ever thinking of joining them to avoid. We had issues with the box that was sent to us (apparently it was new - it wasn’t and contained other previous customers details). A technician was sent out who although fixed the problem, STOLE £100 cash from our house. This was reported and took nearly 2 months before anyone attempted to sort it. A field manager attended our house and told us he would report back. He then called us and told us that we were being compensation and a cheque was being sent out to compensate for the cash. This all did happen, however; our next bill arrived and we were charged for the £100 cheque; so this money has already been stolen and now the replacement of it has also been added to our bill. I called the field manager who attended and he, alongside another field manager colleague have told us over 5 times; it has been sorted. Our new bill landed today, and lo and behold, there is no £100 refund, so nothing has been sorted. Virgin media are an absolute disgrace, please, please, avoid avoid avoid!
