Overheating box
Hi there, The light on my super hub 3.0 has turned red and with some research tonight I believe it’s supposedly an overheating light. I’ve done the suggested of resetting, making sure it’s ventilated etc. but nothing seems to set it back to proper functioning. From the other posts it seems like it might have to be a router replacement. Wondering if anyone can help me? thanks!New to Virgin Gigabit – Router Placement & Ethernet Setup Advice Needed
I just had Virgin Gigabit internet installed today. The router ended up at the furthest point from where I actually need it - not the installer’s fault, but the “ground” team who laid the exterior cable put the box on the wrong side of the property while we weren’t home. They ran the 4 meters of exterior cable above ground and wrapped it through a hedge (which a hedge trimmer will definitely get!). I have Cat5e Ethernet wiring installed around the house (about 3.5 years ago) with 6 data points running from my home office on the opposite side of the house. These points currently serve 2 TVs, my PC, and my kids’ Xbox. Since I work from home, I want the most reliable connection possible, so Ethernet is a must. I’m weighing three options: Relocating the router by running extra cable under the house to the office (routing outside on the white render will equally as bad . This would let me use the 4 Ethernet ports on the Hub5 router and my existing wiring. However, this is a messy and time-consuming job involving lifting carpet, floorboards, and drilling through crawl space tunnels with no direct access - a bit of a nightmare. Using TP-Link AV2000 TL-PA9020P powerline adapters. This is much easier to set up but means I won’t use the Ethernet ports already installed in the office. Our electrical wiring is new, and the EV charger is on a separate circuit, but I’m worried about interference and noise affecting performance. Booster Pods - If I have to go down the wifi-only route, asking Virgin for some booster pods to boost the signal at the opposite side of the house. Also, the installer mentioned there’s a thicker cable running to the house and the Virgin cabinet is close by (at the end of the drive), so I might be experiencing interference from that (I thought this would be a positive rather than a negative). Does anyone have advice on what’s best here? Is my wiring almost certainly Cat5e given it was installed 3.5 years ago - invoice was part of a rewire and just says data points installed? Any other options I should consider? Thanks in advance!Internet keeps dropping off for a minute or so
Hello! My internet keeps dropping off throughout the day for a minute or so, both wired and wireless. Tried support and got nowhere. The issue only appeared or started occurring after I upgraded my internet package and got the superhub 5. Support noted that i have had 72 disconnects in the month of june but have been unable to resolve my very frustrating issue. Here are the info from the network log on my router. Mod Edit: Personal information removed 03-07-2025 16:57:54 notice 03-07-2025 16:54:06 notice 03-07-2025 09:12:35 error 03-07-2025 02:37:41 critical 02-07-2025 21:00:50 notice 02-07-2025 20:58:34 notice 02-07-2025 20:27:10 notice 02-07-2025 20:20:27 notice 02-07-2025 19:31:58 notice 02-07-2025 19:29:09 notice 02-07-2025 19:19:49 notice 02-07-2025 19:11:39 notice 02-07-2025 19:09:32 notice 02-07-2025 19:08:21 notice 02-07-2025 19:06:22 notice 02-07-2025 19:01:56 notice 02-07-2025 19:01:18 notice 02-07-2025 19:00:48 notice 02-07-2025 18:58:01 notice 02-07-2025 18:40:15 notice 02-07-2025 18:04:36 notice 02-07-2025 18:03:21 notice 02-07-2025 18:01:14 notice 02-07-2025 18:00:19 notice 02-07-2025 04:48:28 notice 02-07-2025 04:44:36 notice 02-07-2025 04:43:27 notice 02-07-2025 04:41:39 notice 02-07-2025 04:38:32 notice 02-07-2025 04:34:29 notice 02-07-2025 04:24:26 notice 02-07-2025 04:12:03 notice any other information needed please let me know and hopefully i can get my internet working properly again. Thanks!4th day with no broadband
Hi, our broadband went down at some point on Wednesday and here we are 4 days later, no explanation and no apology. The status checker shows that there is a problem in our area and that projected fix date is June 30th. This really is the shoddiest of services as I am unable to work, we have no Netflix or catch up services and the hub just sits there flashing green day after day. Is anyone able to explain what is going on and why it is taking so long?Hub 3 hot weather no Internet
Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. It's been in the same spot with lots of space around it for years without issue until now.Well Done and Thank You
As i'm good at complaining about stuff, i thought i'd come here to say Well done and Thank you. The thunder and lighting storm on Saturday wiped out my broadband and tv, we contacted virgin via the web app and booked an engineer for the first available slot which was 4pm-7pm on Monday. The engineer, i wish i could remember his name, phoned at 3-50 to say he was on his way, he arrived just after 4pm and immediately started to check stuff out. The lightning had wiped out both boxes and the hub, it also took out 2 televisions and the phone. He replaced both boxes and hub and set everything up for me. We were back up and running within an hour, all we lost were the recordings. Thank youHub 3 - Solid Red Light
As the title explains, my Hub3 router is showing a solid red light. Weirdly, internet is stable. It's in a well ventilated place and doesn't appear to be hot/warm to the touch. I've tried powering it off/on again (even left it off overnight), full unplug and a factory reset. The solid red light returns. Please advise.
