Forum Discussion

lindsaygi's avatar
lindsaygi
Settling in
26 days ago

Intermittent signal although app claims ‘good’

My broadband is constantly dropping off and has been for days on all devices. The app says I have a good signal, as does the website. This simply isn’t true. I’ve tried disconnecting devices and rebooting the hub. This is on Plymouth… what can I do??

 

Broadband
Connection
Internet
router
WIFI

4 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    26 days ago

    Are you quite sure that disconnecting devices with the Connect app has not resulted in those devices now being blocked from access to the Hub ? 

    I'd stop using the Connect app and look in the Hub's admin menus to make sure that :

    1)  Wi-Fi  Pausing was Disabled
    2) and that the MAC Filtering list was empty

    These are two distinct places where device access can be blocked by the Hub,
    both need to be checked & cleared of all entries.

    • lindsaygi's avatar
      lindsaygi
      Settling in
      19 days ago

      Hi, thanks for helping :)


      I only tried disconnecting things after the problem had been going on for a week already, so that wasn't the cause. I've unpaused them all now, since it didn't help. I've never added anything to MAC filtering and nothing is blocked now. 

      The intermittent signal has been an issue with my work laptop (which is a rubbish, slow, old ThinkPad) for a while, but has now starting being a problem with my (much better HP Envy) personal one recently. These both get daytime use only. The signal drops off, work gets lost, zoom calls fail. All this kind of thing.

      Very rarely the TV buffers in the evening. We watch streaming TV only, so I would really know if it was an issue at night.

      Now and then the Ipad gets slow during the day. It's fairly new.

      I have tried looking in the various fixes posted in your threads but I can't find one that works for this. I have tried a couple. I found another thread that talks about packet loss which seems like a good description of my problem

       

      https://community.virginmedia.com/discussions/Wireless/hub-5x-2gig-updown---packet-loss--latency--disconnects-every-30-mins/5647987/replies/5650147

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        17 days ago

        Thank you for the update lindsaygi. In this case, to take a further look into the issue, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    24 days ago

    Hi lindsaygi 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the issues you've been having with your broadband service 😔

    How have things been since you posted? Also, have you tried following the advice provided by Client62?

    Advice on how to fix internet problems can be found here. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel