No internet. Hopeless customer service
Hello all. Hope can get some help. Been a week with no internet. Just stopped working one afternoon and all I’ve had since then is ‘will be fixed by this afternoon or tomorrow morning at this time’ etc etc. Have faulty code F011829538 but cannot see any info about it. Any idea how I can find out how long this is going to go on for?? Thank you in advance as it’s really frustrating at the moment!!!Internet dropping out for 30 seconds daily
My internet drops out for a couple of seconds every day. I only notice it happen in the evening, when I'm gaming. I have kept track of every time it has disconnected. It will reconnect itself, but the outage last long enough that I am disconnected from any game I am playing. Outages happen at the following times: 19:33 15/03/25 17:08 16/02/25 19:57 16/03/25 20:03 16/03/25 20:57 16/03/25 22:19 16/03/25 20:12 23/03/25 19:06 25/03/25 19:26 25/03/25 22:51 26/03/25 23:54 26/03/25 I have tried turning off intelligent wifi in the router settings, but this has not solved it. Send help.Ongoing Internet Outage Every Evening
For the past few days, my internet connection has been disconnecting every evening around 5-6 PM and only reconnects the next morning around 8-9 AM. This issue is seriously impacting my ability to work, particularly during my night shifts. I've checked the service status through my account, which always shows 'no issues' in my area. I've also taken screenshots from my Virgin Media Hub 5 as evidence. When I previously reached out to customer support, I was told that an update might be causing this. However, the problem persists with no improvement. I need this issue to be addressed with priority. A stable internet connection is critical for my work, and the continued disruption is causing significant stress. I would appreciate an urgent investigation, a clear timeline for resolution, and a technician visit if needed. Hoping for a swift response and a proper fix!Flashing red light on router and solid red light on wall box
My Internet died at about 8pm last night very suddenly, we have had no issues with any services until now. Tried to reboot several times with no success, the automated line claims there are no issues in our area, yet the app runs tests and tells me that there is an issue in my area and that the engineers are on the case? I cant get hold of anyone to report the issue and I'm sceptical as to whether their engineers are actually doing anything about it. Anyone else have similar issues? Or can give me an account of their experience with this sort of thing? I want to log it as an outage to get the compensation but that also seems impossibleOutage - 7 days
Hi, There is a 7 day outage in my area. The call centre operative says that. However when I said I need Internet at home - the call centre operative said that I can buy a dongle kit and virgin shall reimburse but would not give me any further details. What dongle can I buy and does anyone have experience of Virgin will honour this?Hub 3 not providing service paid for.
WiFi: House of 6 all complained to me (bill payer) that WiFi does not work. Fully recreated issue on my computer/laptop/phone. WiFi will either not work at all ei no connection or will connect and then not be able to take you to web. ethernet: Go to plug my computer or laptop into hub 3. Comes up with unidentified network. Proceeds to not work. Even when ssid comes up computer is not connected to internet. No issue on previous Ethernet connection held by either device. I would personally like a technician out as have had similar issues with previous virgin wifi. I want someone with more experience to assist in making my virgin internet better please. many thanks Aidan FInternet outages, packet loss, general lag for the past 6 months with terrible customer service
To whom this may concern, As the title suggests, I have been having random internet outages, packet loss and general lag for the past 6 months. Our internet is consistently inconsistent, having minimum one to two internet dropouts a day. We have had numerous technician visits to discover and fix the problem. The first two visits didn't resolve our problem, but then a visit in late June discovered that the internet cable from the cabinet outside to our house was damaged in some way or another. We were told that works for replacing this cable would happen within the next week, around June 3rd, but was then delayed to July 10th. July 10th came around and this work never happened. They delayed this date back to July 19th, and somebody showed up that day and said that they would be replacing the cable. Again, no work was done and the cable wasn't replaced. We were told that the date was delayed back to July 22nd. And again, the cable was still not replaced. The date was again delayed back to September 19th. I managed to complain online through the Virgin Media official twitter account and create a new appointment on September 3rd. Again, nothing happened. I confirmed with the Virgin Media twitter account that the original reschedule to September 19th was still happening. Again, nobody showed and the cable has still not been replaced. We now have a new rescheduled date being October 8th, but we are so sick and tired of these lies. We are not ready to wait another 2 weeks for Virgin Media to do the same exact things. We have tried contacting Virgin Media through phone (which is a extremely difficult trying to contact someone real in the first place), emails, and online through twitter messages. We have had little to no help or resolvent at all from any of it, just broken promises. It has been affecting my entire family - it has affected my final year of university (a computer science degree which heavily relied on the internet), it is affecting my job search and online projects, my online gaming, my fathers remote work from home, my mothers online lessons and classes, my brothers online courses and trading, my family's online entertainment. It is affecting everything. It cannot go on any longer. I can't even begin to describe how angry and frustrated we are. Why are Virgin Media refusing to replace our cable? Why are we not being updated on what is actually happening with the works? It's utterly unacceptable. We are looking more towards complaining to an ombudsman or taking legal action now, but I wanted to give this a try as a last resort. I had originally forgotten about this official forum page and I'm frustrated I haven't used this sooner. I have created a Broadband Quality Monitor from thinkbroadband.com and have monitored our service through there. I will attach some screenshots of the service that we have been receiving and broken promises from over the last few months. We demand that this cable is replaced and our internet fixed. We also demand some compensation for the unreliable service and support. I hope this can post can get attention from more Virgin Media representatives so that this problem can finally get resolved.Repeated regional outages
Having been with Virgin for as long as I can remember-15 years maybe, this year there has been multiple region outages every month and this month the connection is down more than up. How is it possible to be so appallingly bad at permanently fixing an issue and why don’t I get any kind of explanation. Service is so bad that I have terminated now and moving to Sky in a few days but very sad to see Virgin stoop so low
