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defprkgreg's avatar
defprkgreg
Joining in
18 days ago

Flashing red light on router and solid red light on wall box

My Internet died at about 8pm last night very suddenly, we have had no issues with any services until now.

Tried to reboot several times with no success, the automated line claims there are no issues in our area, yet the app runs tests and tells me that there is an issue in my area and that the engineers are on the case?

I cant get hold of anyone to report the issue and I'm sceptical as to whether their engineers are actually doing anything about it.

Anyone else have similar issues? Or can give me an account of their experience with this sort of thing? I want to log it as an outage to get the compensation but that also seems impossible

  • Hi defprkgreg 

    Welcome to the Community Forums. 

    Sorry to hear of your service issues on Thursday. 

    Checking the systems on our side we cannot see any issues today within the area. Are you still experiencing service issues at all? If so, what is advised as a resolution when you run through the checks by clicking 'still having issues?' on the Service Status page here