Ongoing Internet Outage Every Evening

For the past few days, my internet connection has been disconnecting every evening around 5-6 PM and only reconnects the next morning around 8-9 AM. This issue is seriously impacting my ability to work, particularly during my night shifts. I've checked the service status through my account, which always shows 'no issues' in my area. I've also taken screenshots from my Virgin Media Hub 5 as evidence. 

When I previously reached out to customer support, I was told that an update might be causing this. However, the problem persists with no improvement. I need this issue to be addressed with priority. A stable internet connection is critical for my work, and the continued disruption is causing significant stress. I would appreciate an urgent investigation, a clear timeline for resolution, and a technician visit if needed.

Hoping for a swift response and a proper fix!