Is this even legal?
Two days ago we received a letter saying that as of October 4th , our bill was going to go u[ by a staggering £32.64, only to find out that Virgin had already put this in place last month .
So they have upped the bill without telling us before we can do anything about it, kike cancel it .This cant be legal, can it?
"only way to negate some of the increase is to negotiate another fixed term period."
Correct, but good luck to the original poster with this one.
A few hurdles:
1. Getting an offer from retentions without being messed around and transferred multiple times
2. Getting exactly what you agree in the final contract
3. VM actually honouring the re-contract and not price gauging by a significant amount.
Of late, in many cases on just this forum alone, a lot of people been going through this. About time someone responsible in VM did their role seriously and sorted this out as its losing customers and revenue and brand damage as one customer with a bad experience, tells a lot of other people about their experience.