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HagbardCeline's avatar
HagbardCeline
On our wavelength
9 months ago
Solved

Is this even legal?

Two days ago we received a letter saying that as of October 4th , our bill was going to go u[ by a staggering £32.64, only to find out that Virgin had already put this in place last month .

So they have upped the bill without telling us before we can do anything about it, kike cancel it .This cant be legal, can it?

  • unisoft's avatar
    unisoft
    9 months ago

    "only way to negate some of the increase is to negotiate another fixed term period."

    Correct, but good luck to the original poster with this one.

    A few hurdles:

    1. Getting an offer from retentions without being messed around and transferred multiple times

    2. Getting exactly what you agree in the final contract

    3. VM actually honouring the re-contract and not price gauging by a significant amount.

    Of late, in many cases on just this forum alone, a lot of people been going through this. About time someone responsible in VM did their role seriously and sorted this out as its losing customers and revenue and brand damage as one customer with a bad experience, tells a lot of other people about their experience.

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    9 months ago

    Check your contract. If you have come to the end of your minimum term, then all associated discounts for that contract end at the same time & you pay the rolling contract price. If that is the case the only way to negate some of the increase is to negotiate another fixed term period.

    • unisoft's avatar
      unisoft
      Knows their stuff
      9 months ago

      "only way to negate some of the increase is to negotiate another fixed term period."

      Correct, but good luck to the original poster with this one.

      A few hurdles:

      1. Getting an offer from retentions without being messed around and transferred multiple times

      2. Getting exactly what you agree in the final contract

      3. VM actually honouring the re-contract and not price gauging by a significant amount.

      Of late, in many cases on just this forum alone, a lot of people been going through this. About time someone responsible in VM did their role seriously and sorted this out as its losing customers and revenue and brand damage as one customer with a bad experience, tells a lot of other people about their experience.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        9 months ago

        I have to agree, the pricing "structures" are a disgrace.  Yes, the after 18 months full price is always shown on the Contract and that's not disputed.  However, there is no fixed price for anything otherwise that I can see.  It's an absolute lottery of pricing really, and it's what I would describe as "sharp practice". Why should people have to threaten to leave to get a good deal? Why do those not in the know about Retentions end up paying a fortune? It may be good business, but it's very poor for customer relations.  When I left a while back and rejoined after 90 days, my monthly bill was less than half what it was, and the speed was double.  I've since left again, and I've noticed the "new" customer only pricing is now better again than the last time.  Not a great look really.