I know that legally we have to give 30 days notice. I have tried to give notice more than 60 days ahead but they prefer not to accept it.I sign many contracts with one or two months notice and normally the notice period is miniumum and earlier is still accepted. I think legally they have to accept it given earlier than 60 days. I have asked VM to clarify and they just point to the their T&C and say they will not accept notice. Interestingly I did this by chat and despite asking for a transcript none was sent.....Does anyone have a legal brain that can address this. I am so fed up with Virgin I want to terminate when my contract ends and confirm it now.I'll probably just write recorded delivery. Worth the cost of a stamp and recorded to put an end to the pain that is VirginDavid

Legally you are absolutely entitled to give notice of cancellation at ANY time during the period of the contract provided of course that the agreed contract period is honoured.VM of course do not recognise either consumer or lately criminal law and act only on their own made up policies which are basically geared only at their sole aim at of attempting to get more money for their coffers.The latest made up policy is to accept cancellations up to two months before contract expiry - it used to be three.Of course now it will be according to the whim of the individual agent you speak to in accordance with the pressure put on them to get money.Make sure you evidence every contact you have with this outfit which may be of use further down the line.

A further complication to this is that there have been a lot of topics on here recently where a customer gives 30 days' notice in the usual way to cancel but (for reasons as yet unexplained) they get cut of immediately or have one service (often the landline) cut off immediately. There then follows a process of administrative hell with VM trying to get services reinstated.If you try to give notice a long way in advance, you may possibly initiate some similar kind of VM administrative bungling.

The current Ts and Cs are silent on any supposed maximum notice period. It is almost certainly down to the archaic and decrepit billing systems VM chooses to stagger on with.

Correct, as the post was several months ago.

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Trying-to-cancel-my-Broadband/m-p/5366468/highlight/true#M235671

Legal basis for cancellation notice period | Virgin Media Community

12 Replies

carl_pearce
Superstar
11 months ago
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Trying-to-cancel-my-Broadband/m-p/5366468/highlight/true#M235671
- Greggy
  On our wavelength
  5 months ago
  dead link saying archived
  - carl_pearce
    Superstar
    5 months ago
    Correct, as the post was several months ago.
goslow
Alessandro Volta
11 months ago
A further complication to this is that there have been a lot of topics on here recently where a customer gives 30 days' notice in the usual way to cancel but (for reasons as yet unexplained) they get cut of immediately or have one service (often the landline) cut off immediately. There then follows a process of administrative hell with VM trying to get services reinstated.
If you try to give notice a long way in advance, you may possibly initiate some similar kind of VM administrative bungling.
Cardiffman282
Wise owl
11 months ago
The current Ts and Cs are silent on any supposed maximum notice period. It is almost certainly down to the archaic and decrepit billing systems VM chooses to stagger on with.
Daniel_Et
Forum Team
11 months ago
Hi david365, thank you for your post.

We're sorry to hear you intend to leave us and about the problems you've been having when trying to do so 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel
- Santipolo
  Just joined
  7 days ago
  I am having much the same answer/attitude. On web chat I just want to give notice that I do not want my contract to auto-renew on July 3. They insist I can only hive 30 days notice. Not a day before or after (OK, after but I pay another month).
  
  Can they force me to auto-renew if I cannot notify exactly on the 30 days as that seems positively immoral at best and possibly illegal?
  
  I have made it clear, I do not wish to cancel, just not auto-renew
  - cje85
    Wise owl
    7 days ago
    Contracts don't auto-renew. Once your 18 month contract runs out you move to a 30 day rolling contract which you can cancel at any time.

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Legal basis for cancellation notice period

12 Replies

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