Exact 30 day notice to cancel, highly disappointed
I tried to give a 34 day notice today and was told I will have to pay a cancellation fee as my contract ends in 34 days. The other option is to give a notice in 4 days time and not pay cancellation fee, so exactly 30 days. if I give a Notice 29 days or less I might have to pay for next months service. I am surprised Virgin Media cannot arrange a cancellation in advance and they want an exact notice. This is embarrassing for a company this size specially in today’s time. This leaves a really bad impression on a potential returning customer. I am sure many people will not return just because of this experience.
You have been given incorrect information. It has been routinely mentioned on here that you can give up to 60 days notice to cancel. Most recent topic I can find is here
confirming that.
At this point the VM forum team should step in to resolve this for you (they usually reply within a few days).
Depending on what luck you have with them, you may wish to share your (non-)cancellation experience with the OFCOM investigation into VM
https://www.ofcom.org.uk/phones-and-broadband/switching-provider/cw_01275
No doubt it is entirely due to this sort of occurence that OFCOM is investigating VM. Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.
