Forum Discussion

Grehmani's avatar
Grehmani
Joining in
3 months ago
Solved

Exact 30 day notice to cancel, highly disappointed

I tried to give a 34 day notice today and was told I will have to pay a cancellation fee as my contract ends in 34 days. The other option is to give a notice in 4 days time and not pay cancellation f...
goslow's avatar
goslow
Alessandro Volta
3 months ago

You have been given incorrect information. It has been routinely mentioned on here that you can give up to 60 days notice to cancel. Most recent topic I can find is here

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/I-plan-on-cancelling-my-contract-When-is-best-time/m-p/5556031#M265791

confirming that.

At this point the VM forum team should step in to resolve this for you (they usually reply within a few days).

Depending on what luck you have with them, you may wish to share your (non-)cancellation experience with the OFCOM investigation into VM

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/cw_01275

No doubt it is entirely due to this sort of occurence that OFCOM is investigating VM. Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.

  • Grehmani's avatar
    Grehmani
    Joining in
    3 months ago

    Hi goslow,

    Thank you for a quick reply. This information is really helpful and I agree directly relevant to my case. 

    I have also been reached out to by the VM team so let’s see how it is resolved. 

    thank you