New customer - install delay
I had the initial technician visit, and as the previous tenant had virgin media. There's a VM box on the inside wall. I was told the cable had been cut, and he couldn't complete my install that day. They sent an appointment for two weeks ahead, with the caveat that the cable has been mended or whatever they do. I was also told that it would be a few days! They also sent me an email saying there hadn't been VM in the property before, when there quite clearly has been. I think it's ridiculous having to wait all this time. I've had no email or phone call from the engineers as they said would happen, and I just don't see why it's all taking so long. After reading about some of the delays on here, I'm seriously considering cancelling and going back to sky. Totally fed up, and wish I'd never bothered with Virgin Media. [Mod - title edited for clarity]Moving house and getting an engineers assessment for connecting
Have had a discussion with the chat support team about having an engineer look at connecting a property we've purchased (but haven't moved in yet). Have been given an engineer reference, but have recieved emails telling me they're 'Sorry they can't connect us' within an hour of me talking to the chat support team. Are these automated emails that are sent out anyway? We were advised that they would start the cancellation process automatically and then re-instate it once we can get our new home connected (if it's possible), so just trying to get peace of mind as the other connection options in the area are pitifully slow.Tidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKRelocating VM cable into the house
Hi there, I need to relocate the VM cable into my house, and I understand this means booking a £25 engineer visit, which I am happy to do. However, I have tried the various automated menu options on the 0345.... number, but did not get to a place where I could arrange this. The 'engineer visit' option was about managing pre-arranged visits for first-time installations. The 'relocation of cable' request took me to a set of menu options about moving house. A previous post, 7 months ago, suggested selecting 'option 2, fault' but this only led to a remote test of the broadband equipment. Can anyone help me with this? All best, PaulPre Install Work Timeline
Hi, new customer here, signed up on 30th Aug, with a planned install date of 16th October, which is now 9 days away.. the track your order page says that because I haven’t had VM before that a pre-install engineer visit will be required and I would be contacted within the 14 days prior to the installation date, but nothing has happened yet, and nobody has contacted me. Is this something to be concerned about? Will the installation still go ahead on the 16th October as I have booked the day off work to be at home.I got a new hub yesterday
I got a new hub delivered yesterday. I was told it just needed plugged in and it would be ready to go. It’s been flashing green all night so I called virgin media to help. Put on and off hold. I would just like an engineer to come out and look at it. But the man on the phone is just asking me to reset it, turn it off and on. There is no option to book an engineer on the app or on the phone! Everything is automated. Is there a separate number I can call to book an engineer?Fibre box illegally installed on my land
I have seen that this is happening a lot and I can’t see any way to get hold of Virgin to speak to someone about this without being passed from pillar to post. Earlier this week we had some sub contractors turn up and dig up the pavement to install whatever was required for fibre. So far, so good. Walked out of the house today to see the new fibre box has been installed on my land. This was without my permission and without any prior knowledge. I am livid. Any ideas of who can help would be very much appreciated.Extending virgin cabling
Hi, tried to call earlier and couldn't get past the automated choices, Hopefully the team picks this up as I'm looking to book an engineer to extend the cable as I've moved the TV, I want to keep the Virgin socket where it is as my router is staying put, just extend the tv cabling so I can relocate the Vbox Thanks in advance
