External work - nightmare! Help?
Reported change of address 8th May
Confirmed installation date 2nd June which is move in day
31st May
rescheduled installation to the 21st June due to needing external work.
No communication or update.
2nd June I moved in and find out via neighbours virgin media attended on the 27th May. Called Virgin media and confirmed someone did come round prior to move in date, stating they need access to the back garden even though we hadn’t moved in yet.
No communication or updates.
4th June confirmed via live chat external work will be completed today. It was my son’s birthday, out at his party, returned home early to be in, no one turned up.
5th June confirmed visit of engineer today, no one turned up. Back onto live chat at 19.39pm this day, promised to reschedule for the following day, 6th June anytime after 8am.
No one turned up.
7th June, tried to cancel and go elsewhere, told if i cancelled service i would loose all due compensation that would be due
Phoned up a few times throughout the 8th to the 14th.
A few told me they cannot see information because it’s third party contractors.
Was told the 9th, 10th and 11th someone was scheduled to visit on these days. Kept rolling to the next day, saying the same things. Told they need access so i need to wait in. had to reschedule medical appointments and change plans.
Site survery came on 13th June.
Morning of 14th June, live chat confirmed external work to be done within 24 48hr. Then contradicted by saying would be end of this day. 14th June 11.30am, phoned up virgin media, told she could physically track on the system that someone was on route to my address today to complete prepul work. Advised she estimated around 1. 1.30hr before they arrive but could be upto 7pm. No one turned up, cancelled plans to stay in.
Phoned up twice, told conflicting info
Person 1 said it’s rescheduled for tomorrow.
Person 2 said that it’ll be done anytime before installation date, 21st, they cannot give any specific date as it’s party contractor and out of their control.
Live chat 14th June 17:51pm, told me they have noted for an engineer to come this day by 8pm to complete cabling work. No one came.
At least 4 confirmed visits not attended proved on phone call and screenshots, not to mention numerous phone calls daily saying it’ll be today, it’ll be today
I feel like banging my head against a brick wall, no idea who’s coming or going anymore. Anyone ever experienced anything similar?