Some information that we need to process your order was missing
I recently bought a 12 month broadband contract with VirginMedia, and got my confirmation email. However the next day, I received this email: We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0800 052 7588. When I called the number, I was informed it doesn't exist. I've also reached out to both +4403454541111 and +448000521734 and got the same response. I am currently travelling in the EU, and thus I am not sure if the numbers are just uncontactable internationally. How can I contact a staff to resolve this additional information required? I also did not get an account number and area number in my contract.Login issues
I'm trying to login into my account but all i'm getting is: Sorry, we can't sign you in just now Don't worry, it's just a quick pause to help keep your account safe. Instead: Use a device you've signed in on before Try again from a familiar connection If you're on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it. No matter what i do, i can login on my phone but i can't login to my PC at all. Anyway to resolve this? ThanksError 403 when trying to log in to virgin media
I've been trying to access my emails since Friday, when it last let me log in. Tried on my ASUS laptop running windows and my android. Tried web browsers Opera, MS Edge, and Google Chrome. Pop ups are allowed. Tried InPrivate browsers. I can't even get to the page to enter my login and password for my account. It comes up with this message every time: "The requested URL was rejected. Please consult with your administrator. Your support ID is a5454f33-463b-43d9-a639-ddcb9014c764 Error 403 - Forbidden F5 site: pa4-par" Essentially, I seem to have the same problem as mattcanada Virgin media and 02 logins not working...! | Virgin Media Community - 5669692Access via Virgin Media app/ website
I’m in an interesting situation. My wife has an android phone and can log in and use the VM app/ webpage. I have always been able to log in to the website account/ app/ virgin media go/ Virgin media control apps. I have also always been able to log into view Sky Sports via the VM log in. I can no longer do any of these things. We have the VM 2FA O2 log in set up. Every time I try to log in to VM (laptop/ iPhone) on app or webpage, I either get a server error (webpage) or get redirected back to the VM sign in page. On the webpage on iPhone, when I log in I am greeted with a blank screen and the normal menu (for when you have logged in) but if I click on anything it sends me back to the sign in page. Can anyone help fix this? Or at least explain what VM could do, if I was to call them. Thanks ChrisHub 5 connection dropping?
Hey. I'm using a Hub 5 on a Gig1 connection, and have a weird issue. My connection will drop without warning, yet the status light on my hub will remain solid white. My phone (attached to the hub) will have a dialing tone yet I cannot successfully dial out or receive calls. I am able to address the hub's web interface and its network status reads "connected" etc. Occasionally it will come back on its own after a matter of hours, but usually I have to reboot or power-cycle the hub to get it to reconnect, after which it will work fine for a few hours. Rinse and repeat. Here's hoping someone can help shed some light on this most peculiar occurrence.Wayleave Support Urgently Needed!
As many others have said, I am having a nightmare getting full fibre installed due to a wayleave issue. I was due to have WiFi installed Monday morning. However, when the engineer arrived, he said he wasn't able to complete the installation due to the location of the cabinet which required channeling some cables underneath our neighbours garden. He said that I would need to acquire wayleave permission from him and contact the wayleave team at mailto:residentialwayleave@virginmedia.co.uk. Immediately after, I went and spoke to my neighbour who is an 89 year old man, and he very kindly said he had no issue granting us wayleave. Online, I found this form (https://www.virginmediabusiness.co.uk/pdf/help-and-support/singleaccessagreementexample.pdf) which I got him to sign and I then scanned it and emailed it to the wayleave team. They replied later that day saying that it was the incorrect form and that that they required his email address to contact him. Due to his age, he isn't particularly tech-literate, so I asked them to send me the correct form instead so that I could print it off, get him to sign it, and then email it back again. They insisted this wasn't possible, nor indicated what the correct form was. The wayleave team then followed up today saying that they cannot proceed with our wayleave request (despite us already having permission from our neighbour), as the account and install had been cancelled. Based on this, I would need to contact the Customer Care Team. I then called the Customer Care Team and explained the issue and they said that they could not process a new installation at the property had been marked as 'Requiring Wayleave'. Therefore, an installation cannot be booked until wayleave is granted. This is deeply, deeply frustrating as we have wayleave permission from our neighbour, but Virgin Media are making the process as difficult as humanly possible. Please can someone from Virgin help me with sorting this request. I desperately want to pay you for your services and get our WiFi setup. This shouldn't be as difficult as it is given our neighbour is fully cooperative!No internet connection
Have just reconnected my WiFi hub 3.0 with new cables after a property move and it is showing as having no internet connection. After checking service status it is saying that it isn’t installed. White light is on at the bottom but WiFi and arrows lights are not on. Cannot get through to anyone on the phone at this moment.VirginGo Log in issue
I’m trying to access my virgin go app but the email address I used and is linked to the account I no longer have access to so cannot click the link to be able to log in why can’t it just have a user name and password why the stupid link to log in. Please help change my email on the account so I can log in!!!!Other homes in my street are on virgin but I cant
Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. Tried to speak to someone at virgin about this even filled out the availability form but got nowhere so thought I'd try this. If anyone csn help that would be amazing as I'd love to come back to Virgin