Extreme packet loss yet again...

Already had this issue this year in October and its come back right in time for Christmas and New Year. Whatever fix they did lasted a little over 2 months so im starting to become a bit annoyed about switching to Virgin last year. To skip all the annoying question people asked me last time and whats the casue of the issue it was related to some T3/T4 Upstream problems which from what I can understand and see on tests causes extreme packet loss. This inst massively annoying to live with doing everyday internet thing but being someone who games a lot it becomes near impossible to play.

October Test from prior query:

23rd of December:

Still happening as of this post. Also another rant/gripe dont put to check back in 24 hours on the service check thing and then tell me to wait another 24 hours. Give me some info, whats happening? when? why?.