Forum Discussion

Josh16028's avatar
Josh16028
Joining in
21 days ago

No account number

I have ordered a box today 28/12  for my new flat but have selected the wrong address, everything says to amend the order i need to log in to virgin media with an account number that i dont have, the delivery is due for friday when i move in and the order is on hold because theres already someone with a virgin account at the incorrect address i selected 

account
Help

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    21 days ago

    You could try calling the pre-installs team on 0800 052 1734 and tell them what's happened.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

    If they can't help then contact Sales on 0800 183 1234

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    20 days ago

    Hi Josh16028 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with an incorrect address. Since your post have you been able to get this resolved?

    Please let us know. 

    Sabrina