Home Move - Virgin Media signed me up to a new contract without my consent
Bit miffed as today I found out VM have signed me up to a new contract without my consent when I moved the existing service to a new house. I’ve been reading several similar threads on this website and sadly it looks like there are lots of people that have had this happen to them over the past few years. I submitted a request on the 17th Dec via the website to move my existing service to a new property. I originally took out my contract on 8th Nov 2024 for a duration of 18 months, meaning my contract is supposed to end on the 7th May 2026. I also called and spoke to customer services on 18th Dec to confirm the contract end date, which was confirmed as 7th May 2026 and declined to start a new contract. My old property was disconnected on 21st Dec 2025 and new one up and running on 22nd Dec 2025. I did not change my package, just the address. Today I discovered that VM have started a new 18-month contract at my new address, paying a lot more than I would have ever agreed after the promotional period is over (in May 2026). All of this was done without my consent!! I called the customer services and was then transferred to the home movers line, only to be told I need to pay a disconnection fee of over £1000 because VM put me on a new contract without my consent. The lady I spoke to, although polite, was absolutely useless and sadly I have no faith that she will resolve this for me. Seeing as various people have had this exact same problem, I thought it would be worth a shot to reach out via here for assistance. All I want is for VM to honour my initial contract, which should be expiring in May 2026. Thanks in advance, VictoriaMemorable password issue
I cant get a memorable password, I try to update it but all it says is try again later, idk what the issue is but the only solution ive been given is to be sent a letter which ive requested now 2 times and never arrived, at this point i dont know what to do because i cant do anything without this password, please help otherwise ill be forced to lock all payments to virgin mediaIntermittent connection
I’ve been having this issue for months where my connection is perfect for maybe a few days to sometimes over a week, then it will just completely disconnect for hours, for days if not weeks. I’ve had an engineer come round, they replaced my hub with a hub 5 (originally a hub 3) which seemed great at the time but the issue just never fully went away. Done all i can to attempt to fix it, but realistically there’s not a lot i can do. this is todays connection: https://www.thinkbroadband.com/broadband/monitoring/quality/share/42b53d2b86f43b5e4cb51298e5366c734a636424 The above images are some of the worst days ive had but there have been only maybe 5/6 days like this so far (a majority of the time its just 20 minutes then its back for maybe 15)Yealink sip-t64u help needed urgently!
Hey all, My wife uses a Yealink sip-t64u phone to work remotely. It used to work for weeks at a time, stop for a while and then take weeks to work again. We had a Hub 3 and plugged the phone into a TP-link extender via ethernet cable. Recently the phone stopped working (the extender and phone were accidentally switched off) and it hasnt come back. We spoke to Virgin who upgraded our broadband speed to 1gb and we now use a Hub 5. We set it up today by plugging it in to the router via ethernet cable and initially it worked. We moved the phone upstairs and used our TP link extender and again, success. Foolishly we unplugged the extender and phone so we could better organise her desk and now the phone says service unable once again. Strangely when we plug the phone into a Virgin router at my sister's house, the phone works and ditto when it is plugged in at the office. We are at our wits end and I'm desperate to get this sorted. I've read that Virgin hubs are notoriously bad at enabling VOIP phones to work. I've also read that putting the hub into modem mode and using our own router is the way to go but we have no idea which router would work. We even have a Virgin technician booked to come and have a look om Wednesday but I fear this won't help. Please help, kind strangers!
Contract renewal link faulty
I'm trying to renew my contract via a link texted to me today, but get the 'oops' error message that the page doesn't exist. It seems to be a common issue on this forum. I have no intention of renewing at full price - who am I best to contact to arrange the discount offered?
