Memorable password issue
I cant get a memorable password, I try to update it but all it says is try again later, idk what the issue is but the only solution ive been given is to be sent a letter which ive requested now 2 times and never arrived, at this point i dont know what to do because i cant do anything without this password, please help otherwise ill be forced to lock all payments to virgin mediaIntermittent connection
I’ve been having this issue for months where my connection is perfect for maybe a few days to sometimes over a week, then it will just completely disconnect for hours, for days if not weeks. I’ve had an engineer come round, they replaced my hub with a hub 5 (originally a hub 3) which seemed great at the time but the issue just never fully went away. Done all i can to attempt to fix it, but realistically there’s not a lot i can do. this is todays connection: https://www.thinkbroadband.com/broadband/monitoring/quality/share/42b53d2b86f43b5e4cb51298e5366c734a636424 The above images are some of the worst days ive had but there have been only maybe 5/6 days like this so far (a majority of the time its just 20 minutes then its back for maybe 15)Yealink sip-t64u help needed urgently!
Hey all, My wife uses a Yealink sip-t64u phone to work remotely. It used to work for weeks at a time, stop for a while and then take weeks to work again. We had a Hub 3 and plugged the phone into a TP-link extender via ethernet cable. Recently the phone stopped working (the extender and phone were accidentally switched off) and it hasnt come back. We spoke to Virgin who upgraded our broadband speed to 1gb and we now use a Hub 5. We set it up today by plugging it in to the router via ethernet cable and initially it worked. We moved the phone upstairs and used our TP link extender and again, success. Foolishly we unplugged the extender and phone so we could better organise her desk and now the phone says service unable once again. Strangely when we plug the phone into a Virgin router at my sister's house, the phone works and ditto when it is plugged in at the office. We are at our wits end and I'm desperate to get this sorted. I've read that Virgin hubs are notoriously bad at enabling VOIP phones to work. I've also read that putting the hub into modem mode and using our own router is the way to go but we have no idea which router would work. We even have a Virgin technician booked to come and have a look om Wednesday but I fear this won't help. Please help, kind strangers!
Contract renewal link faulty
I'm trying to renew my contract via a link texted to me today, but get the 'oops' error message that the page doesn't exist. It seems to be a common issue on this forum. I have no intention of renewing at full price - who am I best to contact to arrange the discount offered?No account number
I have ordered a box today 28/12 for my new flat but have selected the wrong address, everything says to amend the order i need to log in to virgin media with an account number that i dont have, the delivery is due for friday when i move in and the order is on hold because theres already someone with a virgin account at the incorrect address i selectedExtreme packet loss yet again...
Already had this issue this year in October and its come back right in time for Christmas and New Year. Whatever fix they did lasted a little over 2 months so im starting to become a bit annoyed about switching to Virgin last year. To skip all the annoying question people asked me last time and whats the casue of the issue it was related to some T3/T4 Upstream problems which from what I can understand and see on tests causes extreme packet loss. This inst massively annoying to live with doing everyday internet thing but being someone who games a lot it becomes near impossible to play. October Test from prior query: 23rd of December: Still happening as of this post. Also another rant/gripe dont put to check back in 24 hours on the service check thing and then tell me to wait another 24 hours. Give me some info, whats happening? when? why?.No internet and intermittent internet since 13 November
Since 13 November I have had either no internet or intermittent internet. First outage on 13 November following a storm resulted in 3 new hubs, 3 ONU boxes, 5 engineers to confirm a network issue. Internet working on 19 November. Next outage on 13 December so dad I have had 2 engineers. First one confirmed network issue to be resolved in 24-48 hours. No internet or intermittent internet called Virgin 3 times 2 advisors confirmed Virgin were aware of network issues yet, 3rd advisor confirmed no issues or outages and another engineer sent. He arrived Monday of this week and could not see any issues with the equipment in the house and spoke to his manager and network team who knew of no network issues. We are now on day 11 of no or intermittent intermittent internet. The app is mostly useless in saying everything is working correctly but last night it did give a message after doing a hub test that there was an intermittent issue. Can anyone advise how to get this issue escalated to someone who will fix it? Currently solid white light on hub 5 and no internet.
