Have I been scammed?
I have purchased a bundle which includes a Hisense smart TV as an incentive (have to say it was a big reason why I opted for Virgin Media in the first place), but there is absolutely no sign of the TV! I was told it’ll be delivered 45 days after installation, then 55 days, and we are now 75+ days and I’ve still not had it delivered. I’ve tried to speak on the live chat and just get told that the “back end team is working on it” and someone will be in touch within 48-72 hours, but countless 48-72 hour periods go by and there is no communication whatsoever. This is the worst customer service experience I have ever received, to the point where I am starting to think I have been scammed!! Has anyone else experienced this problem?Tidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKAccepted renewal offer online 2 weeks ago, no sign of it in account & no contract received.
Hi, I accepted an online offer on the 29/09/25. I received 2 emails, one with an order reference number, and another with two pre contract documents. There's been nothing since. I checked the account to see if there has been any progress and nothing. We have actually just had a bill generated with the higher cost of our old contract. The contract is due to run out in the coming days. I hoped the online process was going to be a lot easier, and I was happy with what I've been offered, but now I'm stressed. Can any of the Forum Team help me?Not getting no were near the amount of MBPS i am meant to get
So recently noticed when i have been downloading games etc on my PC i have been getting roughly 8MBPS, i am paying for M250 Which says i should receive around that, but im getting no were near that.. Im running wired not wireless so should have quicker speedsHow can I change the account email address without access to it? I am at wits end.
Can someone from virgin media please help I am at my wits end. The email address used to access my account is now defunct and can't be reinstated. To change the account email address the VM system requires... access to the old email inbox. The only email change process sends a verification email to the old address. How can I change the account email address without access to it? I keep being told I’m reaching maximum security questions after only 2 attempts and at this point I just want to cancel my account but cannot do so due to the email issue. How can this be resolved??No confirmation email of contract nor delivery date
I signed up for virgin media and received an email with with a summary of my order, an estimated delivery date of the 11/10/25, and a statement saying I would get a confirmation email with my official contract and actual delivery date. I have since received nothing from virgin media, and the estimated delivery date was not correct. Help?
Moving Hub
I would like to move my hub to the opposite side of my living room. It is currently about 3 meters away from the cable entry point. I would like to move it next to the entry point so just need to get a short cable to replace the long cable that was originally installed. Can I purchase a new short cable for this ?
Unable to view bills
Hi, for quite some time now I've been unable to access my bills. I've tried every day for weeks. Here's what happens. Select Billing and payments | View your bill | Broadband, TV and landline which takes me back to: Select Billing and payments; and so on and so on in a continuous loop. It is the same on any device, phone, tablet, Desktop PC either using the website or via the app or the link in the original email inviting me to look at my bill (which was different to usual). Very frustrating, please fix and advise. JefFree TV Offer, not received
I have seen several posts about this but it seems the only way to actually receive the promised free gift is to complain, complain, complain Installation date 26th July - and as yet, no TV, or even any idea when it will be sent I have made 4 complaints, and been told another team will handle it and respond in 72hours. Not had a single piece of contact from them! This is basically a scam, i'd be interested to hear from anyone who actually received there free TV without complaining and on time....
