Unacceptable amount of disconnecting and bad connection
For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. I've already has 2 engineer visits out, one who didn't even know how to work his own pad and another coming this Saturday, each time they say they can't find a fault in the house or the street and it's definitely not my PC, as it happens on every device. I work from home, so I need it fixed or it may be time to switch ISP.£50 voucher???
I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously a virgin customer, we left and used another provider for a few years and i have signed up again and im disappointed in not receiving it :(Unable to access account settings
Please can someone assist me? My broadband arrived Tuesday and was set up fine, I created a My Virgin Media account and can login through email verification but never had a password. Wheb I try to press on manage my account settings or navigate to any tab other than my bill I get the same message every time. Oops, something has gone wrong on our end, please try again later. Please can someone help me. This is the same if I am in app or on PCAppalled by service
Hi Wondering can someone help as I am at my wits end? Having moved to Virgin on 6th October so far I have had to contact them multiple times due to lack of Netflix activation and then loss of broadband and TV for 3 days due to an installation error. I have been told numerous times the Netflix situation is being resolved but nothing. Last time I asked to also raise a complaint and today got an email 48 hours (not the 24 as I was told) later to say they have resolved the problem - how? Nothing has changed. I’ve tried to reach out here too but have also been left in limbo on private message having provided my security confirmation. The whole move away from Sky after 20 years is starting to feel like a very large mistake. Can anyone help me? So far Virgin service has been appalling and I am very much considering my position.Can't link accounts Virgin Media has a typo in my email
Hi there I'm a long term customer that has been unable to login to their Virgin Media account for months and I am constantly hitting a brick wall in trying to get it sorted. It seems the way to login to the account has changed in the last year, some new method of linking to an Id and it is this that is causing problems. I try to login to the virgin media account and am told I need to link my existing account. I enter my email account the Virgin Media account has been linked to for many years and am told by the login process that the Virgin Media account isn't linked to this email. It is and it always has been. I am asked a series of questions about account number and area code and others to identify me. I answer these and am shown an email address the Virgin account is currently linked to. Incidentally this is the correct email I entered before, however, for some reason Virgin Media have it ending in .co rather than .com. I'm guessing this is the problem. This means I am stuck. I can't get a validation email to go out to the email address Virgin have incorrectly assigned (because it's trying to go to .co and not .com) and I can't link the correct email because they've seemingly incorrectly spelt it on my records. I've been sent around the houses with this query for months now and am getting nowhere. I've tried different browsers and the app to no avail. Just to clarify logging into my account has never been an issue using the correctly spelled email address until this change of login process came in. I have no idea how Virgin Media have managed to cause the typo unless it is something to do with the old form and field length. Sorry for the long post but I have no idea what to do. I can't even complain as the link to that just sends me down the broken login route anyway. Can anyone by any chance advise of any ways I can either get this sorted? The online chat hasn't been helpful when I've tried to explain the issue. Kind regards and all the bestOutstanding Balance
Hi, I received an email about an outstanding balance from Virgin Media and I made a payment on 05/11/25 to clear it. However, I noticed that my Direct Debit is still scheduled to come out on 07/11/25 for the same amount. As I’ve already paid this month manually, I just want to check whether the Direct Debit will still be taken, which would mean I’ve paid twice. If it will still be taken, can someone confirm that the extra payment will be refunded or automatically adjusted to my account balance? I’ve been unable to get through to customer service on the phone. Thank you.Unable to manage my account
Every time I try to access my account either via the app or from the webpage I get an error message saying that there is a problem on our side. I’m new to Virgin and wondering if this I a common issue. I’ve cleared cooked and browser history so I know the problem is not my side. Is there a workaround that anyone is aware of?
