Do I need an engineer
Hi all, I’m hoping someone can advise. I'm moving and I’m wondering if it’s suitable to self install my Virgin Media hub. There is an old Telewest phone socket which is not like the images on the relocation guidelines. Also there isn't a hard plastic box on the wall - just a cable with a TRIS-102A connector. I have confirmed that Virgin is available at the property using the postcode checker. (I can't seem to post photos on this forum and not sure how else to get this reviewed by the VM team) Thanks, MaureenStill waiting on Netflix activation 1 month in…
Switched to package with Netflix ‘included’ a month ago. Never received activation email. Lost count of number of times I've spoken to agents who have all promised a resolution, here's a selection... 1) resending emails - that never come 2) Check portal - error message, no way to activate Netflix 3) back office team will activate it for me within 5 working days - doesn't happen 4) Try phoning Netflix 'you've got nothing to lose' 5) latest one being another IT request where I'll get a callback in 8(!) days to see if anything's happened. Apparently not possible to check on how that back office request turned out... Contemplating switching back to Sky if this is the level of service being offered. Can someone from Virgin just fix it for me today please?Can't move my Virgin - told my new address is for a business... but it isn't!
Hello. I'm trying to move my Virgin Media broadband and TV to a new flat, but am being told they can't do it, as the address is registered for a business. But the address can be found straight away when using the Virgin Media residential postcode checker, and I called a couple of times a few months back to double check the move would be no problem, before I bought the flat! It is just a standard flat, and no business is run out of it. The woman in the call centre gave me the business number, but it won't let me speak to anyone. I just want the address converted to residential, so I can have my connection moved. Please help.Tidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKBroadband issue not being fixed
My broadband has been down since Monday morning (20th Oct). Apparently there is a known issue in my area. It was originally scheduled to be fixed by 1pm today (22nd Oct) but this has now been pushed back to the 28th! My husband and I work from home. I need to make regular Teams calls and he’s just set up a new business and needs to be available online at all times. What do we do? We just can’t be without internet for over a week?!Renewal Issues
So my contract is due to expire in December 2025, and I received an email from VM with a renewal offer of £90.75, about £10 more than what I pay currently which I was happy with, so I went through the process and agreed to the new price, shortly after received the new contract details via email with all the same services and the new price clearly stated. So I thought everything was good and my new 2 year contract would start and I would be paying the new price. Fast forward a day and I’ve now received another email saying I’ve made changes to my contract (even though it states there is now added or removed services) and therefore my bill this month will be £193.64 and then £162.34 thereafter!!! That’s even more expensive than if I’d just let the current contract lapse and almost double what I’ve agreed to on the renewal email. Is anyone able to shed some light on this or help at all? Thanks!Perpetual Broadband Issues
I decided to switch to Virgin Media Broadband last year. They had just installed fibre in my area and came offering a great Black Friday deal. I took some time to think about it and went ahead. Unfortunately it’s something I’ve been regretting ever since. After a short time, my internet started to drop out at the same time every day. It would go off for around an hour or so. It became a predictable pattern, and so I decided to contact Virgin Media. A technician was sent out, they checked over everything, cleaned the cables and so on. Everything should be OK. It wasn’t OK, the problem was still happening. So, again, I got in contact with Virgin Media. Another engineer was sent out; this time they discovered that my neighbours connection was dropping at the same time as mine. The problem was somewhere further down the line and a separate team would have to look at it. Weeks go by and nothing happened, so I got in contact with Virgin Media again. At this point I was super frustrated because I couldn’t seem to get the agent to understand that I’d already had someone come out and that the problem was further down the line. They insisted on asking me basic questions about my set up and sending “strong signals” that should fix it. I decided to complain; after which they did send a team out to fix the problem. The fix lasted for a week or so before the connection started dropping again. I have since had three more engineers out. Cables replaced, cables cleaned. One of the engineers checked our neighbours connection again and found that theirs is still dropping out at the same time as mine. Another fault was found and supposedly fixed. Except the very next day, the same problem, my connection dropping predictably, multiple times a day. At this point I have no idea what to do. It’s affecting my work and my leisure time. I asked at what point I can be let out of my contract due to their inability to provide me with a stable connection. I was told that if the engineer thinks it’s unfixable they will put a note on my account. But they always think they've fixed it. Ahh dear. Honestly wish I’d never switched, it’s done nothing but add extra stress and frustration to my life. What do I do?
Never ending fault!
Fault ref: F011978110 Been going for nearly 7 weeks now, they just keep pushing the date back further and further. CB8 postcode. WiFi intermittent, keeps cutting me out of Teams calls all day at home. I've complained about it twice via WhatsApp, with no resolve. What is this fault? There's no information about it other than it's a fault. I'm at my wits end with it now, just renewed my contract with Virgin before this happened, wish I hadn't now!No response from homemovers !
I was disconnected on 30/09/2025 I spoke to Virgin Media about the early disconnection fee. They said as I am moving to an area they cannot supply, I won't need to pay the EDF. I have sent them my new rent agreement in my name with the new address which they cannot supply. Many emails were sent to homemovers@virginmedia.co.uk as requested. I have had absolute NO RESPONSE and the EDF was been applied. I have spoken to them several times and no one seems to be able to solve it. message from Virgin Media "If you can provide us the required documentation showing your new address within the next 28 days we will apply a credit to your account removing the early disconnection fee. Once you confirm, you will receive an email to your registered email address which will outline all of the details and required documentation you need to provide to us. Upon sending the documentation a correspondence will be sent back to you detailing the next steps. Until now my account is showing as payment overdue and they didn’t answer my email sent to homemovers@virginmedia.co.uk very difficult to cancel the EDF !! 😔 [MOD EDIT: Personal info]
