Replacement TV Box
Hi there, Bit of an unusual one, I signed up around two years ago purely for the 1GB internet package. At the time, I was advised that taking it with TV worked out cheaper, so I agreed. However, I never received a TV box when my router arrived. I didn’t chase it up at the time as I mainly use my smart TV, but now that my renewal has come around, I’d like to finally get what I’ve been paying for. I’ve been getting a lot of calls about renewing, but whenever I mention that I’d like my TV box sent out before renewing, the calls seem to end abruptly. I’ve since renewed online, and I’d just like to know how I can have my TV box delivered. Any help would be appreciated, the phone support hasn’t been very helpful so far. Thank you.Virgin Media box and wires
Hi team, I'm a long term Virgin Media customer, though have only been in my current house about 9 months. Virgin Media was already installed when we moved in, so the set up went very smoothly. I'm not sure what has happened at the house previously, however we seem to have a significant amount of internet wires coming in and out of the box and the house (see pictures). We have one virgin broadband hub and one virgin TV box, so I'm sure most of the wires are surplus to requirement. I'm wondering if someone can help me with advice/help on getting these rationalised and tidied up? Thanks Ben360 box power off
Ever since signing up to the 360 service the set top box keeps powering off when not in use. It has to be switched off at the back and switched on again. It’s so frustrating, the 360 update has made my box almost unusable (especially coupled with the fact it wiped all my recordings which I don’t understand why?) The power supply seems fine and nothing else has changed prior to the update, all cables checked and the hub seems fine. Help please?Virgin stream box
Hello, I have a Virgin Stream box, and I didn't have any problems with it until I decided to move it to the other side of my house and connect it via a Wi-Fi repeater. I have a GL-SFT1200 Wi-Fi repeater, and I can see the SSID of the repeater on all my devices, except for the Stream box. Out of curiosity, since I couldn't find my Wi-Fi repeater, I clicked on a random open Wi-Fi network. As a result, my Stream box now says "I am not at home" and doesn't allow me to change the network. That's the first part of the problem. The second part is why I couldn't see the repeater in the first place?
